Avis (10 314)

Note globale
4,8
Nombre d’avis par note
  • 83 % des avis sont des avis à 5 étoiles
  • 14 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
Modifié le 27 novembre 2024

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.

It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images.

Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!

Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped.

One star off for the processing time taking so long but one star back on for their support team's excellent service.

Timbushu
États-Unis
5 mois d’utilisation de l’application
Zendrop a répondu 7 novembre 2024

Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!

10 novembre 2024

I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped.
But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very much.

Neo Keen
États-Unis
2 mois d’utilisation de l’application
6 décembre 2024

I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!

Zenith Zone
États-Unis
2 mois d’utilisation de l’application
26 novembre 2024

Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.

Funky Hashtag
États-Unis
Environ un mois d’utilisation de l’application
1 décembre 2024

I figured out a lot this week chatting with zendrop customer service. They helped me out every way they could but I have to fix my stuff manually or i will lose my product descriptions I wrote, so I'm going to do it manually. It just should be easier to resync the products to update the location to zendrop.

A Great Deal Shopping
États-Unis
20 jours d’utilisation de l’application
28 octobre 2024

very professional customer support, just that some products arent available when i sent a product request, but if you guys can fix that then everything else is perfect! and maybe the speed on the product requests can use some work too since ive had requests take like 5 days to return. but overall a good experience just the speed and product availabilty needs work.

Winx Shop
Pakistan
6 jours d’utilisation de l’application
Zendrop a répondu 1 novembre 2024

Thank you for your detailed feedback! It's great to hear that you had a positive experience with the customer support team. I appreciate your insights on product availability and request response times—those are important areas for improvement. Your input helps make the service even better!

20 septembre 2024

Zendrop offers a wide range of great products, making it an excellent platform to get started. The variety of products is impressive, providing plenty of opportunities to explore and be creative. However, using the platform in the EU can be a bit more challenging, as many products don't have CE certifications. That being said, the support is truly outstanding. The team is available 24/7 and is happy to reach out directly to suppliers to check on things. This level of support is exceptional and surpasses anything I've experienced on other platforms.

Relocket
Allemagne
Environ un mois d’utilisation de l’application
Zendrop a répondu 23 septembre 2024

Thank you for sharing your experience! We’re glad you appreciate our product range and outstanding support. We’re always here to help, and your feedback on CE certifications is valuable as we continue to improve.

3 septembre 2024

Great and very easy, to find products, and easy to load to shopify store site. I loved it.
My only challenge is shipping from ducts from US. some products are not shippable internationally. So check Zendrop fulfilment products on.
I love their support service advisors. Very patient and helpful.
They will help you resolve any challenges, by taking you through.

BizzarGeneral
États-Unis
5 mois d’utilisation de l’application
Zendrop a répondu 6 septembre 2024

We’re glad to hear that you received excellent support from us. Rest assured, we’ll use your feedback to maintain and even enhance our service. Thank you for sharing your experience!

25 septembre 2024

Juan has given me good on this day. He was polite and informative. My problem was handle and and I can now move forward. Thank Zendrop!!!

Buyers-Open
États-Unis
Environ 2 mois d’utilisation de l’application
Zendrop a répondu 26 septembre 2024

Thank you for sharing your experience! We’re so glad to hear that Juan was polite and informative while helping you with your issue. We appreciate your support for Zendrop!

15 septembre 2024

Zendrop is a nice platform but my only complaint is that I had a few issues with my sample orders and shipping times.
But the customer support is very helpful and helped me through out the whole thing

Fresh Flags
Grèce
Environ un mois d’utilisation de l’application
Zendrop a répondu 16 septembre 2024

Thank you for sharing your experience. We’re glad our customer support was able to assist you, and we appreciate your patience. We’re sorry to hear about the issues with sample orders and shipping times and will work on addressing these concerns. Your feedback helps us improve!