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I am updating my previous review following a resolution from Zendrop.
After my initial complaint regarding a chargeback caused by international shipping delays, Zendrop reviewed the case and compensated me for the financial loss. I appreciate that the issue was eventually acknowledged and resolved.
While international shipping delays can still present risks during peak seasons, I want to note that Zendrop did take responsibility in this case and provided compensation, which I consider a positive and professional response.
Thank you to the Zendrop team for addressing the matter and closing the issue.
Thank you for sharing your review and for acknowledging the resolution. We appreciate your patience and are glad we could take responsibility and make things right. Your feedback helps us continue improving, and we value your trust in Zendrop.
The private agent is great especially my team with shahid. The only thing that needs work is that shipping time with the products is not fast at all I am getting hit with chargebacks because of this, and the pricing of the product isn’t even the lowest compared to your own separate supplier.
Hi there! Thank you for taking the time to share your honest feedback - we truly appreciate it. We’re glad to hear that you’ve had a great experience with your private agent, especially with Shahid and the team. At the same time, we understand your concerns regarding shipping times and pricing, and we know how impactful these challenges can be, particularly when it comes to chargebacks.
Please know that we’re always here to support you. If you’d like, we’d be more than happy to review alternative shipping options, product sourcing, or solutions that may help improve delivery times and overall performance. Don’t hesitate to reach out anytime - we’re committed to helping you succeed.
-Darlene, Zendrop
L'assistance m'a bien aidé à résoudre un problème technique de leurs côté. Je dirais juste que cela à mis du temps pour recevoir de l'aide (1 jour) mais elle a était assez rapide par la suite, en plus d'être sympa.
Thank you for sharing your experience! We really appreciate your patience and kind words. We’re glad our support team was able to resolve the issue and provide friendly, efficient assistance once they stepped in. Please know we’re always here to help whenever you need us.
Zendrop is an excellent app to use. Their team consistently supports my needs, and the service has been reliable and efficient. Thank you!
We truly appreciate your kind words! We’re glad to hear that you’ve had a reliable and efficient experience with Zendrop, and that our team has been able to support your needs consistently. Thank you for your trust - we’re always here to help whenever you need us!
I'm very pleased to say that Easy4LifeSolutions got a lot of support from the support team on ZenDrop!
Always very helpful, kind, looking for Solutions.
They also listen to suggestions from shop owners who are dedicated to test the product themselves before launching it at their own shop.
Overall, improvement is always a goal, service is very good at the moment!
Our Solutions Team
Thank you for your wonderful review, we truly appreciate your support and are glad to hear that our team has been so helpful and solution-focused!
je des difficultés a trouver des clients
Thank you for sharing this with us. We understand that finding clients can be challenging, especially early on. We truly appreciate your feedback, and please know our team is always here to support you and help guide you whenever you need assistance. Feel free to reach out to support@zendrop.com or darlene@zendrop.com so we can further assist you.
Ikke lett å finne eksakt det produkt en ønsker. Med litt innsats går det tålelig greit å finne svar på ting som dukker opp, som for eksempel at forespørsel om å fullføre ordre ble avvist
Takk for tilbakemeldingen din. Vi forstår at det ikke alltid er lett å finne riktig produkt, og vi jobber kontinuerlig med å forbedre opplevelsen. Ta gjerne kontakt hvis du trenger hjelp.
Zendrop est une plateforme de dropshipping intuitive et facile à prendre en main.
Elle propose une interface claire qui simplifie la gestion des commandes.
Le catalogue de produits est plutôt varié, même si certains articles manquent parfois d’originalité.
L’intégration avec Shopify fonctionne bien et permet d’automatiser une grande partie du processus.
Les délais de livraison sont généralement meilleurs que sur AliExpress, mais restent perfectibles selon les fournisseurs.
Le service client est réactif, ce qui est un point positif pour les débutants.
Les options de personnalisation, comme le branding, apportent une vraie valeur ajoutée.
Cependant, le coût de l’abonnement peut être un frein pour les petits budgets.
Zendrop reste un bon choix pour démarrer dans le e-commerce en limitant les contraintes logistiques.
Dans l’ensemble, la plateforme offre un bon équilibre entre simplicité, efficacité et accompagnement.
Thank you so much for taking the time to share such a detailed and balanced review. We truly appreciate your feedback and are glad to hear you’re finding the platform intuitive, efficient, and supportive - especially with order management, Shopify integration, and customer service.
Your insights about product variety, delivery times, and subscription costs are very valuable and help us continue improving. Please know that we’re always here to assist you and support your e-commerce journey every step of the way.
I am very satisfied with Zndrop's customer service. They answer all my messages with courtesy; bravo. I would have given them 5 stars if there hadn't been a problem processing my order, but since they did a good job of finding the source of the problem, I was reassured.
Special thanks to Nyka and Harvey for their professionalism.
Nina
Thank you so much for the thoughtful feedback, Nina! We're really happy to hear that our team, especially Nyka and Harvey, provided you with professional and courteous service. We’re sorry about the order issue, but we're glad it was resolved quickly and to your satisfaction. Your input is invaluable, and we appreciate your trust in Zendrop
Better than others o have seen, so far.
We really appreciate you sharing this! We’re glad to hear it’s standing out compared to others you’ve seen so far. Our team is always here if you need any help along the way.