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I am new to dropshipping and I am having quite a learning experience but dealing with kind people makes my day. "I had an amazing experience with Shiza from Zendrop! She was incredibly kind, patient, and took the time to answer all my questions in a simple and clear way. Customer service like this makes all the difference, and I truly appreciate her help. Thank you, Shiza!"
Thank you for sharing your experience! We're so happy to hear that Shiza provided kind, patient, and clear support. Learning dropshipping can be a journey, and we’re glad to be part of it with you. We appreciate you!
New to dropshipping.
Here is my email to Zendrop:
"I'm struggling to get my website up and running. In other words, I haven't started online shopping yet. Hope to be back soon.
Is there anything you or I can do to avoid the above expenses, until my online store is ready?"
And here is Zendrop's response:
"I completely understand that getting a website up and running can be a challenge, but take your time—it's all part of the journey! I've reviewed the account and billing information and it appears that you are currently subscribed to the Zendrop pro plan. Would you be okay if I add 2 months for FREE to your account? That's 3 full months of a paid subscription for the cost of one. Once the free months come to an end, you can choose to continue with the paid service or downgrade/cancel."
I call this very good insight and top-notch service, many thanks to Zendrop.
Thank you so much for sharing this feedback! It’s great to hear that Zendrop’s support went above and beyond to help with your situation. Their willingness to offer a solution like adding two free months shows how committed they are to your success. You’re in good hands!
I mostly sell POD products in my store but I also sell other products from Zendrop. I've been using Zendrop for about 4 years and I've been very happy with them during this time
Thank you for sharing your experience! It's great to hear that you've been so happy with Zendrop over the past four years. We're glad to be part of your journey, and if you ever need support or have any questions, we're always here to help!
Had some issues with linking products due to a software bug, I got into contact with Nyka, she was lovely & understood my issues straight away, she passed on my information to the technical team and my issues was resolved within a matter of minutes. Thank you Nyka. 10/10 customer service.
Thank you for your kind words! 😊 We're so glad Nyka was able to assist you quickly and effectively. I'll be sure to pass along your appreciation. We’re always here to help—10/10 customers like you make our job even better!
Simplifies e-commerce process a whole lot. Zendrop isn't the cheapest option out there, but their user interface is very clean and most importantly their customer support is very reactive.
If you can spare the money I definitely would recommend!
Thank you for your honest feedback! We're glad you appreciate the clean UI and responsive customer support. Quality service is our priority!
I had an amazing experience with Zendrop's customer support, especially with Khubaib, who went above and beyond to resolve my issues. Not only did he patiently assist with tracking and order delays, but he also helped me navigate technical issues with my Zendrop account and email changes. The customer service was fast, friendly, and incredibly helpful. They also gave me detailed information about Zendrop's services and even helped me apply for the Zendrop Select program. I highly recommend Zendrop for their outstanding customer support!
Thank you for sharing such a detailed and positive experience! We're thrilled to hear that Khubaib was able to assist you so thoroughly and effectively. It's great to know that his support made a difference in resolving your issues and guiding you through the Zendrop services. Your recommendation means a lot to us, and we’re here for you anytime you need assistance!
Brilliant support from the team and manage to sort out every issue you go to them with!! Would always recommend
Thank you for the great feedback! We're so glad to hear that our team was able to help resolve every issue you faced. Your recommendation means a lot to us, and we're always here to assist you with anything you need!
Excellent support from Jo, helping me to clean up and set up the account with Shopify.
Moreover, have been using zendrop since a while now, no issue to give on their service and support
Thank you for your wonderful feedback! We’re so glad Jo was able to assist you with cleaning up and setting up your account with Shopify. It's great to hear that you've had a smooth experience with Zendrop overall. Your continued trust means a lot to us, and we’re here whenever you need further support!
Great app and awesome support as always! I was just helped by Merjerrie and she did a phenomenal job. Keep on going team !!
Thank you for your kind words! We're glad Merjerrie provided phenomenal support. We appreciate your support and will keep delivering our best!
Mariane did a fabulous job explaining to me the ends and out of my problem I was having and gave me understanding. So that I may proceed in my business.
That’s amazing to hear! We’re glad Mariane was able to provide the clarity you needed to move forward with your business. 🚀 Thanks for sharing your experience!