리뷰 (9,190)
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very good customer service!
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Very user-friendly and easy to understand instructions they really make life so much easier think you for all that you do for your customers
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Customer service is excellent... I was having an issue connecting my order from Shopify to Zendrop and Jo from Zendrop Customer Service chat guided me in the right path, in less than 3 min I had everything linked and running. Excellent support, makes all the difference!
At first I was pretty confident using them,it seemed legit but it's not. Because the mobile version is not giving same features as on desktop I had to contact support to find how to do something, the agent was really nice and helpful. But then, the disappointment and frustration started, no response from support, no allocated agent, they DO NOT PROVIDE EXPRESS SHIPPING OPTION, they do not provide options on shipping anyway they just choose the best option in their opinion. I have made an order as if I was one on my customers to test it out, the processing took longer than expected and the shipping longer than expected, I received the order 2 days after an order I placed 3 days after the zendrop one with another similar company. The item I received was well packed but a strong perfume smell came out of it, the item seemed that it already been used as it was covered in greasy fingerprints and the item along with its accessories and accessory containers were scratched overall and had black marker stains. The product itself was an electronic acupuncture Massager but felt like a toy. I asked for a refund which was promptly done through credits and uninstalled.
Thanks for sharing your feedback. We have reached out to you via email to get this to a resolution
It's a bit pricey and shipping times are too long. But their customer service is absolutely amazing.
These guys have it sorted
it is easy
I'm a beginner dropshipper and just started using zendrop. My experience has been great so far, the platform is very easy to navigate and it has a lot of useful features. I had some issues with my subscription plan, but I have to note that their Customer Service is top-notch. I had Jo as my customer service representative and she was amazing. She helped to solve my issues very efficiently and quickly. I would recommend this app to all fellow drop shippers.