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I was told I would receive an email yesterday with a resolution and still no response. On top of that the items that I have ordered were transferred to the local carrier a week ago and yet no delivery or tracking update. Customer service
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
product are so overpriced compared to other supliers
We sincerely apologize for any inconvenience caused by the pricing you encountered. We're reaching out to you to provide further assistance.
Worst dropshipping service ever. It looks pretty - everything is organized and easy to find. However, don't let that fool you (btw, this is coming from someone who was a plus member). Let me explain:
1. I wanted to try Zendrop before posting products on my store, so I ordered a few samples to test them out. They took so long to arrive and I contacted their customer service many times. Eventually, I just gave up and canceled the order.
2. Their 24/7 customer service only sounds nice. Yes, they reply fairly quickly, and yes, they are very friendly, but they don't actually help you fix the problem. All of my conversations with customer service agents went something like this:
They say they'll check why the products are taking so long to arrive and get back to me as soon as possible. When they get back to me, all they have to say is that they've just contacted the sender and that there has been some sort of an ambiguous delay, but the products are on their way. Sounds assuring, the first time they say it.
Bottom line, I think it's a waste of time and money.
Thank you for sharing your review. We have reached out to you via email to assist you with this.
RIP OFF. We upgraded to a plus account only because it was required to access print on demand services. However once we signed up, when we went to look at the print of demand products all it said was catalog "coming soon". and there was absolutely ZERO print on demand products. This is deceptive because their website and marketing says you get print on demand with a plus membership at $79 per month. there is no free trial either, they charge you right away. so we paid $79 just to find out the one thing we wanted to look into with them was not available. I am wondering why there are so many good reviews on here. Our experience within minutes of signing up is not good at all.
We apologize for the issues you've encountered. To help resolve them, we're reaching out you via email.
CHARGING FOR NOTHING AFTER I ASKED TO REMOVE AND CANCELL SUBSCRIPTION!!!
We apologize for the inconvenience. We'll reach out soon to provide further assistance with this issue.
Do not retroactively unsubscribe from the website and the shopify app. You will get billed even if you take the trial period to test the service. What a garbage app
Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.
Don't get fooled by their advertisement.
It will take 7-9 days for them to hand over your order to a random career, and the career will take another 10-15 days to deliver your orders.
the tracking number they provide to your customers is not working and the link is always showing there is no data assigned to the tracking number.
They send a link to your customers, but you have to find the tracking number manually and track it on another page and inform your customers manually!
Your customers will not be happy at all!
Thank you for sharing your review. We have reached out to you via email to assist you with this.
Overpriced products.
Update:
No proper support
We are sorry to hear that your experience was less than ideal. Please reach out to us at austin@zendrop.com and we'll be happy to get this to a resolution.
J'ai demandé 2 produits et les 2 ont été refusé. Je ne sais même pas quel raison... alors je ne peux pas amélioré le produit... Le temps c'est de l'argent et zendrop n'est pas pret a faire du business
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
my alliexpress importer doesnt work
Thanks for sharing your review. We have reached out to you via email to assist you with this. Excited to get this to a resolution.