Zendrop ‑ Dropshipping & POD

Great assistance by Khubaib. Tracked down the info and got back to me right away. Thanks so much!

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.

Agent Shiza was very helpful in providing me with tracking information about my customer order. Thanks for your quick response and guidance.

Ivan was incredibly nice and helpful! He went out of his way to assist me, addressing my concerns with patience and clarity. His friendly attitude made the entire experience enjoyable. I truly appreciate his support and would highly recommend him to anyone needing assistance.

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

I have used the support team several times and every time they have been very helpful and solved the problem every time. Great job Support Team!

the service is really good there is someone there for you at any time i recommend

I cannot praise Zenrop enough for their outstanding service, but the true star of my experience was their incredible agent, Liezel. From the moment I reached out for assistance, Liezel went above and beyond to ensure my issue was resolved promptly and with genuine care.

Her communication skills are unparalleled—she listened attentively, asked the right questions, and explained everything with clarity and patience. Not once did I feel rushed or undervalued as a customer. Liezel’s professionalism was complemented by her warm and empathetic demeanor, which made the entire interaction a pleasure.

What truly stood out was her proactive approach. Liezel didn’t just solve my issue; she provided thoughtful suggestions and personalized solutions that exceeded my expectations. It’s rare to find someone so dedicated to delivering a seamless customer experience, and Zenrop is lucky to have her on their team.

If you’re considering Zenrop, know that not only is their service exceptional, but their commitment to customer satisfaction—exemplified by Liezel—makes them a cut above the rest. Thank you, Liezel, for turning what could have been a stressful situation into a fantastic experience! Zenrop has earned a loyal customer for life.

My experience so far is great! Had a couple of questions so I contacted Support, and within 5 minutes I got contacted by Chris who had helped me amazingly with all my questions and concerns. I have learned new things and I am ready to continue my journey with Zendrop.

5 stars!

I going to write very honest review no BS and will keep it very simple.

pros.
They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though
customer service is great very helpful people mostly try to help.

Cons
Horrible shipping selection, very bad packaging. even the product is great their package make things worse.
again even if you find a good quality product shipping and delivery will ultimately ruin customer experience.

Suggestions.

Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling.
Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail.

Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.