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Zendrop makes my dropshipping business a breeze with their seamless order fulfillment and reliable shipping services! #happycustomer
I like it. it actually amazing and easy to use easy to connect also easy to import products to your store
So far so good. I've just starting using this supplier today and I've experienced 0 problems. Let's hope that it keeps going well so we can both earn a lot of money
Best App I have used in a WHILE for drop shipping. Products are coming in, Updates are 24/7. Good support and also many add on!
We were having very difficult time with finding what we want to dropship and found a function of "Searching from AliExpress" on this app! This function totally accelerated our business for sure!
It's actually a very good product. Loved the way the app automatically manages my orders, calculates the percentage of how profit I want, etc so I've gotta do minimal work to important and do my dropshipping business.
Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.
Original:
Very slow customer support that does not help.
For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.
I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.
Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"
I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.
This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:
"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.
Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "
So as a PLUS user with access to 24/7 support, that's the answer I receive.
Btw I tried linking the products but they are not shown in the search results when you try to link a product.
He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.
I also mentioned other problems, for example instantly declined quotations, which he ignored.
I was very respectful with their customer support but they definitely are not respectful of your time.
Hi there! I appreciate the honest and transparent review. I'm sorry to hear about the less than exceptional experience you've had so far with our Customer Success team. This is absolutely not the standard we hold ourselves to, and I truly believe that this was simply a misunderstanding or a lack of training on that particular topic which we will 100% address. I just shot you an email so we can dig into this together. I hope to hear back from you soon!
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Ich starte erst, und von dem was ich bisher erfahren habe ist Zendrop echt gut für den start. Ich importiere nur Produkte von Zendrop, um sicher zu gehen das ich auf die 10-15 Liefertage komme.
Very easy to use and helps guide you through most of the process. It is very useful and if you are a beginner looking to get started this app should be your go to!