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The customer service is really helpfull
Amazing service and fast feedback
I was not used to communicating fully through the app, I prefer to speak to someone in person, but I got the help I needed with my account. Jemina and Molly were very helpful and understanding, and I appreciate their help. I also love attending the Academy with Thomas, he is the best and so patient and helpful. I feel I would have given up if it wasn't for Thomas's encouragement. Thank you Zendrop!
I’ve been waiting for over two weeks for some of my store orders to be shipped. Despite raising multiple complaints, Juan keeps telling me to wait patiently. It’s been more than two weeks now, and he’s still asking me to wait.
To make matters worse, they deactivated my account without fulfilling my orders or issuing a refund.
This has caused me to lose both customer trust and money.
I feel like I’ve been scammed by Zendrop.
We sincerely apologize for the frustration you've experienced with your orders and account. We understand how upsetting this situation must be. Please reach out to us at austin@zendrop.com so we can offer solution for you.
It is my first time getting in to Dropshipping, and am fortunate enough to have Zendrop on myside. Their customer service is spot on and a rereally friendly. Also the products? have ya'll seen their products? It's top notch with hundereds of winning products. If you aint with Zendrop than, you are missing out. Thank you to the Zendrop team for their support and great customer service. Can't wait to make some money!!!LETTSSSGOOOO
I was initially having some trouble updating inventory based on instructions provided to me by the service desk team - after some back and forth one of their senior customer care managers hopped in and provided some personal assistance and we were able to work through the problems I was having. Problems solved! After this experience my confidence with their service has been restored. Much appreciated.
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
Zendrop is an outstanding dropshipping platform. It's user-friendly, and their customer service is top-notch. The support, including the Academy, is fantastic and provides invaluable resources for learning and growth. The platform offers everything you need to get started with confidence. Highly recommend!
Thanks for sharing your feedback. Can you please reach out to us at austin@zendrop.com and we'll be happy to get this sorted out.
Looking forward to hearing back from you and assisting you with this.
I've been using Zendrop for my e-commerce business and I'm thoroughly satisfied with the service. The platform is user-friendly, making order fulfillment and product sourcing a breeze. The customer support is always responsive and helpful. Thanks to Zendrop, my store, kiicity.com, has seen a significant improvement in efficiency and customer satisfaction. Highly recommend it to anyone in the dropshipping business!
very good support for when you need help. Easy to import products with the plugin and good zoom calls with experts that helps you with your problems
Super easy to use interface. What sets zendrop apart for me is their 24/7 service. Sometimes you need things fixed quick so having a real person to talk to, that can help you instantly is a necessity.