리뷰 (10,104)

전체 평점
4.8
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2022년 10월 26일

Gostei me ajudou a achar prudutos e ter ideias de protudos pretendo usar mais para achar bons produtos para vender

lojahn
브라질
앱 사용 기간 5개월
2023년 2월 5일

As of right now I have used this app for about an hour, still looking around and getting to know the app. Seems very usable and I am excited to learn as much as I can on how to use it to take advantage of all it has to offer.

JMS Goods and Services
미국
앱 사용 기간 5개월
2023년 4월 13일에 편집됨

Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.

Original:
Very slow customer support that does not help.

For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.

I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.

Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"

I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.

This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:

"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.

Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "

So as a PLUS user with access to 24/7 support, that's the answer I receive.

Btw I tried linking the products but they are not shown in the search results when you try to link a product.

He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.

I also mentioned other problems, for example instantly declined quotations, which he ignored.

I was very respectful with their customer support but they definitely are not respectful of your time.

Penlit
홍콩(중국 특별행정구)
앱 사용 기간 5개월
답글 Zendrop개 2023년 3월 3일

Hi there! I appreciate the honest and transparent review. I'm sorry to hear about the less than exceptional experience you've had so far with our Customer Success team. This is absolutely not the standard we hold ourselves to, and I truly believe that this was simply a misunderstanding or a lack of training on that particular topic which we will 100% address. I just shot you an email so we can dig into this together. I hope to hear back from you soon!

2023년 2월 16일

For now, it is good however I am yet to order my first product in order to do a review so I will do another one once I order

Deskdom
영국
앱 사용 기간 5개월
2023년 2월 14일

interface linda e super intuitiva mas até agr apresentou prblemas com meus pedidos falando que n transporta pro Brasil

onefind
브라질
앱 사용 기간 4개월
2023년 2월 4일

has alot of great products but some are locked behind walls. i keep adding more stuff each time i come in hopes my store will take off

F.S. Productions
미국
앱 사용 기간 4개월
2022년 12월 15일

An excellent company to work with. Zendrop helped me get my first store off the ground, to selling products and making sales

The Q space
미국
앱 사용 기간 4개월
2022년 11월 16일

easy to import products but sometimes just says importing... forever. other than that i would recommend

As Seen on TikTok
미국
앱 사용 기간 4개월
답글 Zendrop개 2022년 11월 17일

Hey there! Yes, this sometimes can happen when if a lot of products are being imported or the products have a lot of variants. This is an easy fix though, all you need to do is remove the product from your import list and import again. I hope that helps! Please don't hesitate to shoot me an email at any time: joshua@zendrop.com

2022년 11월 18일

Cant remove your payment settings without adding a new one. Otherwise I don't have any other problems so i recommend that you don't add any payment methods because you CANT remove them.

TheNewRenaissance
남아프리카
앱 사용 기간 4개월
답글 Zendrop개 2022년 11월 22일

Hi there! Thanks so much for your feedback. Yes, this is actually something we're very close to pushing live in an upcoming update. This is simply a functionality issue that we're working on correcting. You'll be able to remove all methods of payment very soon.

2022년 11월 30일

Ainda estou testando o app. Achei que falta algumas opções, commo por exemplo na hora de frete eu conseguir selecionar apenas o local que eu quero se eu estiver vendendo para um único país. Acho que seria melhor. E quanto a estimativa de lucro, também achei que deixa a desejar, se tivesse a opção que eu mencionei anteriorente, talvez fosse mais fácil calcular melhor, já com a estimativa de frete e quando for exportado para a shopfy já ir com todo o calculo feito, sem precisar fazer alterações.

Lojas Ideale
브라질
앱 사용 기간 4개월
답글 Zendrop개 2022년 12월 7일

Hi there! Thanks for the transparent feedback. We're actually cooking up some really big changes to the way shipping works and is displayed on the front end so keep an eye out for that. We're also looking into ways to make it easier to calculate profit and better understand margins. This is truly fantastic feedback and we appreciate it very much.