리뷰 (10,202)
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It was simple and easy to set up. Only issue was waiting for the quotes to come through but once that happens it'll make the store run smoothly.
Update:
The customer success team reached out to me and we were able to sort out the problem. They were quick and helpful.
Original:
Very slow customer support that does not help.
For around 3 weeks I am now talking to the customer support and it's been a cumbersome nightmare.
I am asking a simple question to link multiple zendrop products to one product with multiple variants on Shopify.
Support is evading questions & problem descriptions, asking "Why do you even want to do that and taking multiple days to respond"
I sent all the zendrop product Ids and asked to just create a zendrop product on their backend that contains all the variants because the approach that the support told me to do does not work for my use-case at all.
This has been straightly ignored and after 7 days (And I even asked if there was an update after 4 days) answered with:
"It looks like your products are able to be linked. I am a little confused on what you are needing to be done on our end.
Do you know what the steps are to receive a quote on your products? To receive a quote we require a sale on the product first. "
So as a PLUS user with access to 24/7 support, that's the answer I receive.
Btw I tried linking the products but they are not shown in the search results when you try to link a product.
He could already see that I successfully quoted many products so it was obvious that I know the requirements. To me, it feels like he is just trying to keep the conversation going and is enjoying wasting other people's time.
I also mentioned other problems, for example instantly declined quotations, which he ignored.
I was very respectful with their customer support but they definitely are not respectful of your time.
Hi there! I appreciate the honest and transparent review. I'm sorry to hear about the less than exceptional experience you've had so far with our Customer Success team. This is absolutely not the standard we hold ourselves to, and I truly believe that this was simply a misunderstanding or a lack of training on that particular topic which we will 100% address. I just shot you an email so we can dig into this together. I hope to hear back from you soon!
really helping to dropship products thank you zendrop ...............................................
Great just wish i could speak with an agent instead of the zenbot, unsure if theres an option to do that and just havent found it but besides that great app.
It has been simple so far and it is providing a good tool in my arsenal with its variety of products.
Seems very simple and easy to maneuver! I love the simplicity of finding products. Intuitive and anyone can learn I believe.
Comecei a usar o zendrop e achei um facilitador para o drop com produtos de qualidade, fazendo assim ter menos reembolso e devolução.
good app, a but a bit expensive.....................................................................................
I can't edit the title of the product when i import a product from aliexpress to my shopify online store.