Zendrop ‑ Dropshipping & POD

Easy to navigate and that’s about it. Sadly i am a plus member. Extremely hard to get customer service, when trying to get a resolution about orders that were shipped from December 2nd i have received no straight answers. I have refunded customers and placed them a free order through hypersku just so they get their stuff. Here it is Christmas night and i just received another email from a customer requesting a refund from a December 2nd order that tracking says in transit thank you for waiting. Yall need to drop js express. Letting zendrop fill some of my Black Friday orders was the worst decision I have ever made. I will never use zendrop again, sadly im out the $500 bucks i just spent on a plus membership….never again, if anyone is reading this and actually cares about their business, please choose another fulfillment company

Invoice #311400617500003 is wrong. I did not use the Zendrop - Dropshipping & POD. Please change the invoice. BR

It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.

Worst communicators. You dont even get a refund without an argument, even after providing adequate evidence to support your refund request. Dont feel supported by these guys at all...

I subscribed to Zendrop's yearly service in January, paying $197, but I've never been able to use it. In June, I hired someone to start using Zendrop for dropshipping, but for months, the app was unable to facilitate dropshipping from Alibaba due to technical difficulties. Despite being patient and waiting for a resolution, Zendrop's issues persisted, making it impossible for me to use the service I paid for.

After months of being unable to utilize the platform, I requested a refund, which Zendrop refused to provide. I cannot justify paying $197 for a service that I was never able to use due to their technical problems. I'm now preparing to take legal action, as I believe it's unacceptable to pay for something and receive nothing in return

Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says:

Zendrop - Dropshipping & POD (Uninstalled) $29.00

Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired".

How can i not miss the 5 days period if i never expected to be charged in the first place!!!

I'm going to report that scam crocks to Shopify

die produktsuche ist grauenhaft. produktbilder sind unscharf, nicht von allen seiten fotografiert, oft nicht alle vorhandenen varianten fotografiert. die branding karte ist unscharf und macht beim kunden eher einen schlechteren eindruck, als einen guten. ausserdem kommen immer falsche produkte zu den wörtern die man in der suchleiste eingibt. Bspl. bei yoga kleidungen kommen normale tshirts die nichts mit sport zutun haben.

I cancelled on March the 19 of 2024. I was charged for June and July. I was told there was nothing they could do. I disputed it with my credit card company and they lied and said I didn't cancel until August. I went back into my shopify account to get the proof and it has "magically' disappeared.

Be careful!

5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.

If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice.

The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production.

To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous.

UPDATE 11/25

Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management.

Avoid at all costs.