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Very bad platform. Working with them leads to failure. They ship garbage to customers not products, unlike shipping, which often lasts a month or more. You will get many refunds
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
Very disappointed. Not able to import products from ali express and I ordered a custom dog collar and they used the sample name and phone number on the collar zendrop won't give me a refund for my subscription I barely used it and I got the pro version.
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Worst dropshipping service ever. It looks pretty I had some order when i started my website They took so long to arrive and I contacted their customer service many times. i could non star i would prefer to select that.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
it is not working for me
Thank you for your feedback. We're sorry to hear it's not working for you. Please reach out to austin@zendrop.com so we can further assist you and make it work for you. Looking forward to hearing from you.
I am so confused and would not want anyone to experience what I am going through. I contacted support and I still do not understand why this has to be so difficult. So far, I keep spending money, $49, $39 and I received an email to purchase PLUS at $197 for 12 months. Why would I want someone to go through this?
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Scammers. They charged me even after uninstalling the app and contacting them.
We sincerely apologize for the inconvenience caused. We will reach out to assist you further and resolve this issue as quickly as possible.
Don't get fooled by their advertisement.
It will take 7-9 days for them to hand over your order to a random career, and the career will take another 10-15 days to deliver your orders.
the tracking number they provide to your customers is not working and the link is always showing there is no data assigned to the tracking number.
They send a link to your customers, but you have to find the tracking number manually and track it on another page and inform your customers manually!
Your customers will not be happy at all!
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For how overpriced their plans are, their customer service is disappointingly poor. It's like talking to a rock, and it feels like your reality is being gaslighted. If you report any issue with their service, despite following all the steps, they insist that their service is always right and the issue is likely on your end. They then proceed to tell you to follow the same steps you've already mentioned you've completed. After that, they transfer you to another representative who simply repeats the previous response. I swear, their chatbot is more helpful and intelligent than any of their "human agents." It makes me question who's the human and who's the bot.
Update: this is my 2nd and last review before unsubscribing and deleting the app. After submiting the first review, one of their customer support emailed me that they're saddened about my experience and asked me to respond with my questions so they can assist me to make up for it. I was patient and did as told, never heard back. Way to add insult salt to the injury. If "their actions never match their words" was a company. Update 2: beaware! I just clicked downgrade and after 2 attempts at making me click the wrong button to stay subscribed, they kept me subscribed anyways! They make it hard to downgrade.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
Zendrop removed aliexpress feature terrible app
Thank you for your feedback. We’re sorry to hear you’re unhappy with the recent changes. We’d like to understand your concerns better, so we’ll reach out to discuss this further and provide alternatives.
product are so overpriced compared to other supliers
We sincerely apologize for any inconvenience caused by the pricing you encountered. We're reaching out to you to provide further assistance.