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Rafaela is very quick to respond. She was also very polite and professional when handling my concerns. Im new to Zendrop and so far, they have been fantastic.
Thank you for your feedback! We're glad to hear that Rafaela provided quick, polite, and professional support. Welcome to Zendrop—we’re excited to have you on board!
I purchased a 1-year plan but I didn't know how to connect it to my store. Fortunately, two customer service agents (Leigh & ivan) helped me out. They replied quickly and made sure that all of my concerns were taken care of.
I would recommend Zendrop to anyone doing dropshipping, based on customer service, thus far. I felt compelled to say they have a very helpful customer service team, and I want to specifically highlight, Khubaib Khan. He demonstrated extreme patience and care with me, a very technologically deficient individual. He spent the time and walked me through every step of the way in setting up and linking Zendrop to my AI-generated Shopify store. He spent hours doing so with me, understood that I was at the beginning of the learning curve, and did not get impatient with me at all. Believe me, I got his undivided attention during the process. God bless him and his family!
I have not yet actually started adding any products from Zendrop to my Shopify store, but once I have started fully utilizing the service, I will be sure to return with another review!
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Khubaib provided such dedicated and patient support. It’s wonderful to know that our customer service team could assist you in setting up your store with care. We look forward to hearing about your experience once you start adding products, and we’ll be here to support you every step of the way!
I am a new user, learning about the App. I have yet to experience more but the interactive and swift customer assistance is amazing! Looking forward to consistent success. Came in confused about my current plan and received awesome customer assistance, explanation and a satisfying resolution. Grateful for Zendrop.
Liz was great! She responded quickly and made everything clear. Thank you!
Thank you for the kind words! We're so glad to hear that Liz was able to assist you quickly and clearly. We truly appreciate your feedback, and we're always here to help if you need anything else!
Merjerrie was wonderful, helped me a lot with my issues.. the service is very good and the communication. THANK YOU
Thank you for your kind words! We're so happy to hear that Merjerrie provided great support. We appreciate you!
Their support is of top tier. Even though in the beginning it might be a bit expensive to get their full plan, it is worth it. Also, they might charge a bit higher for the products but they will take good care of shipping any parcel on time and in good condition.
Thank you for your thoughtful feedback! We're glad to hear that you’re satisfied with the support and the quality of service, even though the initial cost might seem higher. It's great to know that the timely and reliable shipping makes the investment worthwhile for you. We appreciate your support!
They have an incredibly quick response time to messages, excellent customer service, and are very polite. It's a pleasure to talk to them and see how well they help you solve problems or answer questions.
Thank you for your kind words! We're so happy to hear that our team has provided quick responses, excellent service, and helped you resolve issues with ease. It's always a pleasure to assist you, and we truly appreciate your feedback! If you need any further help, don’t hesitate to reach out.
Great customer Service. I somehow opened two accounts, one was a plus account and the other was basic. i was doing everything on the basic account, that could be why things weren't working right lol. Jo a wonderful Customer Service rep Helped me to fix the issue as well as give detailed instructions on how to connect the proper account, Thank you again Jo.
Thank you for sharing your experience! We're so glad Jo was able to help you resolve the issue and guide you through connecting the right account. We appreciate your patience, and we're happy to hear the issue was fixed!
great app overall, and the customer service is Amazing
Thank you for the kind words! We're thrilled to hear you're enjoying the app and the customer service. We’re always here to help!