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They respond and help you fast and good! :)
Great customer service and a very easy to use website. Highly recommend.
Thank you for your feedback! We're glad to hear from you.
The customer service is really helpfull
Zendrop is the best supplier. You can use it for free, so you dont have anything to lose.
They have the best support team I've ever experienced. I always ask for the exact sizing chart by the factory and I always receive it in about 24h.
The whole app is very easy to use, even if you have never dropshipped before.
The only two negative things about zendrop are the search feature (sometimes its hard to find the specific product you are looking for) and the product price. Its a bit higher. Another thing is the rather small product catalogue. But thats not a big problem because you can source pretty much any other product.
I really recommend zendrop. Especially for beginners.
I just needed some help and Jo, From Zen drop help me out tremendously. A realistic image did not come with a variant that I needed to display in my store. I asked if she could get the image. Said what I could do is publish it to my store first then attach the image to the variant. Makes a lot of sense. A lot of time! Thanks Jo Play a marvelous help!
Originally I was going to list this specific item via CJ drop shipping. However they were not able to help me put together a bundle. How are trying to communicate with them. I just gave up and sourced the products of zendrop.
Amazing service and fast feedback
I was not used to communicating fully through the app, I prefer to speak to someone in person, but I got the help I needed with my account. Jemina and Molly were very helpful and understanding, and I appreciate their help. I also love attending the Academy with Thomas, he is the best and so patient and helpful. I feel I would have given up if it wasn't for Thomas's encouragement. Thank you Zendrop!
I’ve been waiting for over two weeks for some of my store orders to be shipped. Despite raising multiple complaints, Juan keeps telling me to wait patiently. It’s been more than two weeks now, and he’s still asking me to wait.
To make matters worse, they deactivated my account without fulfilling my orders or issuing a refund.
This has caused me to lose both customer trust and money.
I feel like I’ve been scammed by Zendrop.
We sincerely apologize for the frustration you've experienced with your orders and account. We understand how upsetting this situation must be. Please reach out to us at austin@zendrop.com so we can offer solution for you.
It is my first time getting in to Dropshipping, and am fortunate enough to have Zendrop on myside. Their customer service is spot on and a rereally friendly. Also the products? have ya'll seen their products? It's top notch with hundereds of winning products. If you aint with Zendrop than, you are missing out. Thank you to the Zendrop team for their support and great customer service. Can't wait to make some money!!!LETTSSSGOOOO
I was initially having some trouble updating inventory based on instructions provided to me by the service desk team - after some back and forth one of their senior customer care managers hopped in and provided some personal assistance and we were able to work through the problems I was having. Problems solved! After this experience my confidence with their service has been restored. Much appreciated.
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.