Avaliações (10.085)

Classificação geral
4,8
Número por nível de avaliação
  • 83% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
14 de janeiro de 2023

Product selection is okay, they stated the Chinese New Year cutoff was the 10th, submitted the order the 7th and still not finished processing, thats over a week. Customers will not be happy. Support is extremely difficult to contact. Would recommend other apps for beginners.

Quantum Coil™
Estados Unidos
3 meses usando o app
Zendrop deixou uma resposta 25 de janeiro de 2023

I just sent you an email earlier this morning to touch base on the issues you've been facing since using our platform. I hope to hear back from you soon!

Data de edição: 25 de outubro de 2023

Shipping with Zendrop has been frustratingly slow, often taking more than two weeks. We've also had issues with lost items during shipping, and it's a hassle to get refunds – we have to keep reaching out. Frankly, Zendrop's shipping management feels pretty disappointing, almost like dealing with sellers on AliExpress. We shouldn't have purchased the annual membership.

So, we've made a call to switch things up and move over to Dropshipman. It seems like a more reliable and budget-friendly option for us.

BellaBelle
Estados Unidos
3 meses usando o app
Data de edição: 29 de dezembro de 2022

Complete unprofessional and incompetent app. At what should be the height of my business and the holidays, they hold no inventory and out of stock of every single product I’m selling which I find hard to believe. Do not use this app not reliable at all. Will hurt your business. Just lost a bundle sale cuz of their incompetence which I forgave so I tried to move to another product to advertise but I made sure to check inventory of the item and they’re all out of stock. Got picture proof, if necessary.

Ciao Casa
Estados Unidos
2 meses usando o app
Zendrop deixou uma resposta 3 de fevereiro de 2023

I just shot over an email in hopes of getting this cleared up. Looking forward to hearing back from you soon!

25 de outubro de 2022

Been trying to get help from their team over email and its taking forever they've responded 3 times and not once helped me with the problem

Juice Cup
Estados Unidos
2 meses usando o app
Zendrop deixou uma resposta 27 de outubro de 2022

Hey there! I'd love to get to the bottom of this and figure out what happened. Our Customer Success team does everything they can to respond to all new messages within an hour and all other messages same day. If your messages went unanswered, it's very possible they weren't properly routed to our ticketing system. Please reach out to me via email at joshua@zendrop.com so I get you sorted. I hope to talk to you soon!

1 de março de 2023

Cant seem to get in contact with support, trying to work out product pricing showing in a different currency. But without any support for three days now. App seems to have limited functionality and can not find options to make these changes myself.

onlineshopau.com
Austrália
2 meses usando o app
Zendrop deixou uma resposta 1 de março de 2023

Hi there! I'm really to hear about the issue you're having with support. I'm not sure why that is at the moment since we've been all caught up this week, but I'm going to shoot you an email directly to dig into this. I hope to talk to you soon!

19 de julho de 2023

Infelizmente não tive boas experiências com esse app, não está a ser compatível, não consegui trabalhar com ele, gostaria que os desenvolvedores a melhorar o app

SUPER KERO
Brasil
Aproximadamente 2 meses usando o app
Zendrop deixou uma resposta 25 de julho de 2023

Thank you for sharing your feedback with us.

To assist you with this and discuss your feedback in detail we have reached out to you internally to understand your feedback and share it with our team to improve Zendrop.

Excited to assist you with this!

--------------------------------------------

Obrigado por compartilhar seu feedback conosco.

Para ajudá-lo com isso e discutir seus comentários em detalhes, entramos em contato com você internamente para entender seus comentários e compartilhá-los com nossa equipe para melhorar o Zendrop.

Estamos ansiosos para ajudá-lo com isso!

Data de edição: 8 de dezembro de 2022

Horrible app that steals your money once you try to get into a free trial. It will take money directly from your bank account even before the free trial ends and will not even give you the promised month for paying.

Gomco
Estados Unidos
Aproximadamente 2 meses usando o app
Zendrop deixou uma resposta 9 de dezembro de 2022

Hi there. Sorry to hear about the early charge! Zendrop would never steal money from anyone, this sounds like a payment processer error. If you haven't already, please reach out to support.zendrop.com. Someone from our awesome Customer Success team will help you out.

Data de edição: 26 de janeiro de 2021

I tried this app to fulfil one of my orders firstly the price they quoted was 3x the price on aliexpress. They state they have high quality products which is acceptable for a slightly higher cost but 3x the price of the same item coming from china? Kept my order under processing for a week & after wasting my one whole week they stated can not fulfil the item and give their silly reasons. Probably the only good thing about this app is their support which replies very quickly. So not recommended.

Bunch Of Happiness
Índia
Aproximadamente 2 meses usando o app
Zendrop deixou uma resposta 26 de janeiro de 2021

Hi there, thanks for leaving us a review!

We do get a lot of inquiries similar to yours about pricing here at Zendrop, so we'll try to provide an explanation to that here as succinctly as we can.

When you go on Ali Express to compare pricing, typically the pricing you're looking at is a price that includes 30-45 day+ shipping times. We know that this is not the type of service you want to provide for your customers, so we offer transparent and up front pricing with quality shipping times right off the bat.

If you go on Ali Express and select a reasonable shipping time, you'll find that often times the price of that product now jumps to 2 - 3x the price that is listed on Zendrop.

To address your concern about processing times, our usual processing time is 1-3 days but on rare occasions, it can take a couple of days longer than that since we are purchasing products from thousands of factories, shipping them to our warehouse, quality checking them and then processing and shipping orders.

We're sorry to hear you had a less than perfect experience and we want to make it right! Please shoot an email to brad@zendrop.com and we'll make sure we get to the bottom of this and help you experience the beauty of Zendrop!

16 de dezembro de 2022

They are only intrested in selling their plan. Its almost imposible to contact them. Its better to use cj dropship.

Tech Under Fifty
Reino Unido
Aproximadamente 1 mês usando o app
Zendrop deixou uma resposta 3 de fevereiro de 2023

Thanks for the transparent review! I promise this is not the case, but want to touch base with you, and hopefully turn your experience around. I just shot you an email. I hope to hear back from you soon!

UPDATE: Actually, it doesn't look like the email address we have on file is valid. Please shoot me an email at joshua@zendrop.com when you can. Thanks!

Data de edição: 21 de novembro de 2023

Ever since I started with Zendrop their ability to import products from Aliexpress has been broken. You cannot import items properly. I was told for 4 days that IT was working on it. This company only wants your $79 a month. Stay away if you need to import from Aliexpress.
They say they have faster shipping because they source with certain vendors but this is not true. My orders still took over 20 days to receive. They gave me Free Plan Plus to change my review to a 5 star but after doing so and using there service it is still worse than any other service I have tried. I will stick with Dser's

Elite Gamers Lounge
Estados Unidos
Aproximadamente 1 mês usando o app
Zendrop deixou uma resposta 2 de outubro de 2023

Thank you for your feedback on this! Austin from our team has reached out to you via email to assist you with this. Excited to get this to a resolution.