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I started selling a product through Zendrop and invested heavily in advertising, only to find out later that it went out of stock without any notice. Zendrop's only 'solution' was to suggest a replacement item that didn’t even remotely match what I was originally selling. After all the time, effort, and money I had poured into promoting this product, Zendrop left me with no other option than to refund the customers – completely disregarding my advertising expenses and the financial loss on my end. This level of service is unacceptable. Zendrop should be supporting new sellers, not trapping them in situations where they end up bearing all the risk and cost alone. Absolutely disappointing!
We truly apologize for the negative experience you've had, and we completely understand your frustration. It’s never our intention to leave you in a difficult situation, especially after investing so much time and money. We appreciate your feedback, and we’ll be reaching out to assist you further in resolving this matter.
I had the opportunity to try Zendrop, but as soon as I installed it, I was charged a fee directly before I even started using it. So I immediately deleted it and sent it back to CJ dropshipping. I think you should not use it at all. It is an application that has a small number of products and requires money for everything. Good thing we have CJ.
We're sorry to hear about the unexpected charges and the issues you faced with Zendrop. Your feedback is important, and we understand your decision to switch to CJ Dropshipping. We will still reach out to you to further assist you.
You sent an invoice to my account 3 days after installing your application. How can this happen? I will not pay this and I will close my card for withdrawals in your name. For your information, why can't I reach customer service?
We sincerely apologize for the unexpected invoice and the difficulty you're facing with customer service. This is certainly not the experience we want you to have. We will investigate the issue and ensure it's resolved immediately. In the meantime, we recommend reaching out directly to Zendrop’s support team via their official contact channels to address the billing issue.
I cannot figure out how to use it, I figure out the process
We apologize for any confusion you're experiencing. If you're having trouble figuring out the process, please reach out to us at austin@zendrop.com, and we'll be happy to guide you through it.
Removed money for no reason
We're sorry to hear that you've experienced this issue. We take these concerns seriously and want to help resolve it. Please reach out to us at austin@zendrop.com, and we’ll investigate what happened with your account. Your satisfaction is important to us!
I started using Zendrop in May 2024 when I set up my Shopify store, opting for the $79/month plan based on Shopify’s recommendation. As a newcomer to dropshipping, it took a few months to get my store running smoothly, but once I started making sales, I quickly encountered issues with Zendrop.
Unfortunately, Zendrop frequently dropped the ball on orders. They would process an order, only to notify me days later that the product was out of stock. On one occasion, they informed me—after several days—that an item couldn’t be shipped to a U.S. address. I also encountered products with incorrect descriptions or images, and even fake products that violated patent laws. The lack of proper size charts and unclear color variant labeling, such as "4456" or "style 1," added to the confusion.
One of the most frustrating experiences was when Zendrop charged me more than the listed price for a product. After confirming the original price on their site, I contacted customer service, only to be put on hold for 30 minutes. I was eventually told the price had changed, and they refused to honor the price that was currently listed.
These issues, while seemingly small, compounded over time and negatively impacted my business and my customers' experiences. I’m disappointed with Zendrop and their lack of reliability so for my business I will be looking for a different drop shipping vender.
Thank you for your feedback! We’re glad to hear that you find our customer service great and accessible.
Very bad they charged me for nothing
We sincerely apologize for the charges you’ve experienced. This is not the service we strive to provide. We’ll reach out to assist you further and resolve the issue as quickly as possible.
FRAUD!!
This application is completely fraudulent.
I inquired about my eligibility for a specific onboarding offer, and while Juan was verifying it, he blocked my in-app messenger.
I created a second account, provided my actual account details, and questioned why they did that, only to have both accounts deactivated. This is a total scam; I've lost hundreds of dollars because of it.
Their primary goal seems to be to defraud users and profit themselves.
I'm really sorry to hear about your experience. We take these concerns very seriously and want to help you resolve this issue. We'll be reaching out to further assist you with this.
i do not have any custamer and product
We're sorry to hear that you're facing this issue. Please reach out to us at austin@zendrop.com, and we’ll investigate what happened with your account. Your satisfaction is important to us!
I installed the app on my store and then uninstalled it. I am still charged. why is that? it was free trial and as soon as i realized I dont need the app I uninstalled it from my shopify store. But I got the bill. Please stop charging me for no reason
We sincerely apologize for the confusion and any inconvenience this has caused. It’s certainly not our intention to charge you for services you did not use. We’ll reach out to assist you further and ensure this is resolved.