Avaliações (10.523)

Classificação geral
4,7
Número por nível de avaliação
  • 83% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
15 de abril de 2025

Extremely Disappointed with Zendrop's Decline in Service

I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating.

My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence.

On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video.

What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it.

And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place?

Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support

Ellasie
Reino Unido
9 meses usando o app
Zendrop deixou uma resposta 21 de abril de 2025

We're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused. Our team will reach out to you as soon as possible to further assist and make things right.

2 de março de 2025

Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your dropshipping partner or work over there. I don't think it is now a company that is drophipping partner-centric.

Lovelane.Shop
Índia
Aproximadamente 2 anos usando o app
Zendrop deixou uma resposta 5 de março de 2025

Sorry to hear about your disappointment. We appreciate your feedback and understand your frustration. We'll still be reaching out to take a look at your concern and assist you further.

29 de março de 2025

It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.

yourStore
Estados Unidos
4 meses usando o app
Zendrop deixou uma resposta 31 de março de 2025

We're sorry to hear that you had such a frustrating experience. It sounds like the logistics and automation didn’t meet your expectations, and we understand how that can be disappointing. We appreciate you sharing your honest feedback—it's valuable for improving the service. Please reach out to austin@zendrop.com so we can further assist you.

17 de fevereiro de 2025

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

Venus Trendy Fashion Online
Austrália
Mais de 1 ano usando o app
Zendrop deixou uma resposta 21 de fevereiro de 2025

We understand your frustration and sincerely apologize for the delays. Your feedback is important to us, and we’ll make sure to share it with our team. We’ll also follow up on the missing item and do our best to resolve this as soon as possible - expect an email from us.

21 de março de 2025

5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.

BreezeBands
Nova Zelândia
2 meses usando o app
Zendrop deixou uma resposta 25 de março de 2025

Sorry to hear about your experience. We understand your frustration and appreciate your feedback. We'll reach out to you as soon as possible to assist you further.

25 de dezembro de 2024

Easy to navigate and that’s about it. Sadly i am a plus member. Extremely hard to get customer service, when trying to get a resolution about orders that were shipped from December 2nd i have received no straight answers. I have refunded customers and placed them a free order through hypersku just so they get their stuff. Here it is Christmas night and i just received another email from a customer requesting a refund from a December 2nd order that tracking says in transit thank you for waiting. Yall need to drop js express. Letting zendrop fill some of my Black Friday orders was the worst decision I have ever made. I will never use zendrop again, sadly im out the $500 bucks i just spent on a plus membership….never again, if anyone is reading this and actually cares about their business, please choose another fulfillment company

PawsMartOnline
Estados Unidos
Mais de 1 ano usando o app
Zendrop deixou uma resposta 6 de janeiro de 2025

We sincerely apologize for the experience you’ve had. We understand your frustration and appreciate your patience. Our team will reach out as soon as possible to assist you further and work toward a resolution. Thank you for bringing this to our attention.

7 de abril de 2025

The app would not let me cancel my subscription. Even after going to their help center and typing in "how do i cancel my zendrop subscription" the top article read "how to upgrade my subscription" The app took 60 dollars from me and I didn't even use it. Total Scam

Bis
Estados Unidos
Aproximadamente 1 mês usando o app
Zendrop deixou uma resposta 8 de abril de 2025

We're really sorry to hear about your experience. Please reach out to austin@zendrop.com so we can check your account and assist you further.

26 de janeiro de 2025

Used to be a really good app, but not anymore. Since recently, they won't refund you anymore for products that customers want to return. This means it will cost you money anytime a customer wants a refund, making dropshipping with Zendrop not profitable anymore.

Sportso.nl
Países Baixos
3 meses usando o app
Zendrop deixou uma resposta 28 de janeiro de 2025

We’re sorry to hear about your recent experience, and we understand how frustrating this can be. Your feedback is important, and we apologize for any inconvenience caused. Our team will reach out to assist you further and work towards a solution. Thank you for your patience.

16 de abril de 2025

1.) limited item availability
2.) support barely reachable
3.) option to manage or view subscription not visible in my account, still automatic payment occurs

= not recommended

nortes
Alemanha
19 dias usando o app
Zendrop deixou uma resposta 21 de abril de 2025

We're really sorry to hear about these issues and appreciate you bringing them to our attention. This isn’t the experience we want for our users. Our team will be reaching out shortly to help address your concerns and make sure everything gets resolved.

4 de fevereiro de 2025

billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing

My Store
Estados Unidos
Aproximadamente 1 mês usando o app
Zendrop deixou uma resposta 11 de fevereiro de 2025

We’re really sorry to hear about your experience with the billing process and the frustration it has caused. We understand how important transparency is, and we apologize for any misunderstanding. Please reach out to austin@zendrop.com so we can further assist you and discuss this with you.