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This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard,
I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team.
I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward.
Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work
I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward.
-Darlene, Zendrop
you got a scamming people for this app, saying is there business is there's in changing a large amount of money to fill this document, they put a
e-contract what make us sign, then they show shopify store as business they are selling us, and won't mention the activtion and the montly charge or the charge of zendrop shipping, they offer 10 sections of training, and is a joke 2min call each week. I just think some one needs to report this.
Hi Everardo, I'm sorry to hear the shipping times didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience.
— Darlene, Zendrop
The biggest scam. I have never used Zendrop to fulfil any orders. They charged me last month for a subscription, even though I didn't have any products in my store. I spoke to their support, who told me to uninstall the app and that I wouldn't be charged again... well, guess what, I was charged again even though the app was uninstalled. Now I have no response from them and can't even open live chat to request a refund. ABSOLUTE SCAM. STAY AWAY.
Hi Nikhil,
Thank you so much for taking the time to share your feedback with us - we truly appreciate it, and I'm sorry to hear that your experience left you feeling frustrated. Being charged without full clarity on what's happening is never a good feeling, and I want to help make this right.
After taking a closer look on our end, I wanted to share what we found: in addition to your Relivo store, there is another store currently connected to your account, and our records show that the Relivo store was never uninstalled. I've also been trying to track down your previous conversation with our support team so I can get the full picture and assist you more effectively. I did come across another email address associated with you, but unfortunately I wasn't able to find any support conversations linked to either email.
For future reference, our support team is available Monday through Friday, 9 AM to 5 PM EST, and we have a helpful guide on the best ways to reach us here: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support
In the meantime, I've gone ahead and sent you a direct email so we can dig into this together and get everything sorted out. I'd love the chance to turn this experience around for you - looking forward to hearing back!
-Darlene, Zendrop
Very Poor unaccountable customer service. I will revise my review once They do anything to resolve the poor platform experience, or will drop them and update this withe the continued lack of care they provide their customers.
Hi there, I'm sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be.
— Darlene, Zendrop Customer Experience
Ridiculous retail and even above retail prices for items supplied from the US. Worse, you buy an item coming from Amazon from a seller selling it even higher than many other sellers, and you are supposed to sell it on your store, applying a margin of at least 30% to cover fees? Ex: Seller from Amazon on Zendrop sells item at $ 369 while many other sellers sell the same item at $ 305/310....you don't have a choice but to buy at $ 369 because you were stupid enough to pay for a subscription, then sell at least at $ 490 to cover the fees, and make what? Now you are 60/70 % more expensive than average sellers on Amazon!!....Are you going to sell dozens upon dozens of this item when everybody sees everything going on online, particularly on the main marketplace Amazon....You have free apps now very easy to use that can compare prices for you in a fraction of a second and tells you where to buy!....Let's call it by its name.....!
Thank you for sharing your feedback. We understand your concerns around pricing competitiveness and how that can impact margins. We tried reaching out, but unfortunately we weren’t able to locate your account details. Please reach out to us at shiza@zendrop.com. We’d like to help resolve this as quickly as possible and we hope you will give us a chance to improve this for you.
-Shiza, Zendrop
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened.
Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them.
After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted.
For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced:
https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted
I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right.
Warm regards,
Darlene
Zendrop Customer Experience Team
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo.
— Shiza, Zendrop
Why are they still charging me even though I no longer use their Zendrop platform and have removed the product link? You're a real scammer. You've been charging me money for three months and I have noticed it by then. You have to give it back!
Hi Rafael, we're sorry to hear about your experience and understand how frustrating this must feel. We’ve already reached out to you directly so we can review your account and work toward resolving your case as quickly as possible. We hope you'll give us the opportunity to make things right and improve your experience with us.
Shiza, Zendrop
Worst experience since day 1. I was testing produced boom l am charged $57. I have no funds to pay for what l did not expect and l am not going to allow yoh take my money like that. Payment keep bouncing back, AI helpdesk said l must de-link the products so system will not take my funds but it keep updating the nexg scheduled day to take my funds. I am pissed of. I have debit orders that l must pay with my bank and now zendrop is greedy for nothing
Hi Ronald, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you.
I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right.
Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you.
— Darlene, Zendrop Customer Experience
