Avaliações (10.515)

Classificação geral
4,7
Número por nível de avaliação
  • 83% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
10 de janeiro de 2025

zendrop... i do not have a good story to tell. i am a beginner at this shopify store for fashion jewelry. i paid webdesigner to put together our site with about 65 beautiful pieces. i first chose dsers for the first setup and used aliexpress for product...it looked good but delivery was slow and the packageing was a plastic bag...not good for sales....so 2 months into this i switched to zendrop. that was a mistake. ever iteam on my webpage showed 'sold out' and i could not change it. i thought i was hacked and shut it down. i am still trying to recover. zendrop suggested going to each iteam and writing a new description and link in the iteam to zendrop. i do not have that skill and i think would not look as good as the professional designer had it set up.

ColorMeGold
Estados Unidos
19 dias usando o app
Zendrop deixou uma resposta 14 de janeiro de 2025

We’re so sorry to hear about the difficulties you've experienced, especially as you’re getting started with your Shopify store. We understand how frustrating it must be, and we apologize for the issues with product listings and the recovery process. Our team will reach out to offer support and help resolve the situation.

16 de dezembro de 2024

Mostly worked good except for payment. They billed us for more product than we had used and have not been very helpful in this regard.

Atrixa
Suécia
2 meses usando o app
Zendrop deixou uma resposta 19 de dezembro de 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

Data de edição: 18 de novembro de 2024

I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed.

While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. I waited patiently and It took about a week, before I got a reply.

Additionally, their fulfillment team don’t seem to care sending packages in Chinese letter (while advertising it in English) and the local supplier don’t seem to care if you get your product or not (at least in Greece).

All of this increases the chance of getting upset customers, decreases customer loyalty and will for sure hurt your brands reputation.

I don’t see how you can scale your e-commerce business like this.
I’m really dissatisfied that I already bought the Zendrop Plus Plan for one year.

Min butik
Grécia
Aproximadamente 2 meses usando o app
Data de edição: 7 de abril de 2025

This is an updated review. I am VERY VERY VERY UNHAPPY WITH THESERVICE OF THIS DROPSHIPPER!!! They promised 1-5 days of processing, and 1-10 days for actual shipping. last woeek orders are all past due on all commitments. Right now I have 30% request for cancelation. Support has not been able to resolve the issue.

I am thinking of re-strategizing all my investment as I built my business around only them.
Buyers beware!

Vivareflex Online
Estados Unidos
Mais de 1 ano usando o app
Zendrop deixou uma resposta 26 de setembro de 2024

We’re so glad to hear that you had a positive experience with our technical support! Thank you for sharing!

Data de edição: 11 de novembro de 2024

Their CS (Jemima) was great.
However... I personally ordered a product which took 14 days to arrive in Florida. On top of that, the product (suitcase coffee cup holder) did NOT function as intended.
Stay clear, if you don't want frustrated customers!

Life Essentials
Estados Unidos
Aproximadamente 2 meses usando o app
Zendrop deixou uma resposta 8 de outubro de 2024

Thank you for sharing your experience! We're glad to hear that Jemima was able to assist you with the webinar, even with the tech issues.

30 de julho de 2024

The customer service reps Nyka and Franz were very helpful. However, I am not happy about the long shipping time. It's been 2 weeks and my customer still has not received her item.

Radiant Regalia
Estados Unidos
Mais de 1 ano usando o app
Zendrop deixou uma resposta 1 de agosto de 2024

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

10 de junho de 2024

In watching the videos during set up, some of the options shown aren't available or lack functionality to properly operate the store and over two weeks later I still can't open my store. No live customer service only email which is a HUGE time delay is resolving issues. If there is live support, I wouldn't know where to find it so if it's there, they aren't' making it easy to use

TrendyCoolStuff
Estados Unidos
15 dias usando o app
Zendrop deixou uma resposta 11 de junho de 2024

Thank you for sharing your feedback. We have reached out to you via email on the steps to reach out to us via live support.

4 de outubro de 2024

i have an issue to reinstall zendrop. please helpout me to reinstall it. 403 Forbidden issue accured that zendrop allows only one active store connection. i have cleared my caches ans apply incognito mode also but failed

UFA Collections
Paquistão
4 dias usando o app
Zendrop deixou uma resposta 8 de outubro de 2024

We’re sorry to hear about the difficulties you faced. We’ll be in touch to provide you with further assistance.

7 de maio de 2024

They prey on the drop shippers with no experience.

I give this a 2 star for layout and ease of use but for a start up you feel like it's impossible to make a profit and Zen drop only exacerbated this through the highest shipping cost this world has ever seen!!!!!

It's just ridiculous and I'm now moving onto Alibaba to speak with suppliers personally and build a relationship with them while saving myself lots of mula$$$$$$$

Flop you Zen drop and your stupid shipping cost!

Mindfulmist
Austrália
10 dias usando o app
Zendrop deixou uma resposta 9 de maio de 2024

Thank you for sharing your review. We have reached out to you via email to assist you with this.

28 de maio de 2024

Well I having issues with my first order so is about a month and I still haven't received my order

Luzaires Store
Estados Unidos
16 dias usando o app
Zendrop deixou uma resposta 31 de maio de 2024

Thank you for sharing your feedback. We have reached out to you via email to assist you with this. Excited to getting this to a resolution.