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Zendrop are a quandary - they have superb customer service (people), but they are let down by a system that really isn't set up for 'supply'.
The sheer number of 'variations' on a single supply item, from different supply points, means that the store owner is left wondering if they connected the right item, or if the (occasionally nice) pictures actually show the items they are offering. BTW Zendrop - check the pics, most people are struggling with Google and it's archane policies on images, MINIMISE THE TEXT AND MAKE IT LANGUAGE RELEVANT.
The number of times that an item gets 'pulled' is odd, when in reality there are multiple other suppliers, which means that you cannot be certain that the 'listing' you have won't give you dozens of rejected orders, as Zendrop don't connect one listing to multiple suppliers, that's up to the store owner to manage.
Zendrop's Plus listing subscription is also dubious - there are no tangible benefits to this other than more items (why would you restrict the listings that someone can have?) and some really quite boring 'tech talks' that are hosted by very 'cool' guys telling you how they are coming to you from their new apartment, and taking 5 times more than required to 'introduce' you to Zendrop's listing systems, or how you basically need to learn every AI package out there if you're going to succeed.
CJ don't charge you to list their items, they just want you to sell them.
We appreciate your insights and understand your concerns regarding our system and listings. We’re sorry for any frustration this has caused and will be reaching out to assist you further.
It is clear to me that Zendrop is not ready to handle massive orders they are very slow I just did the test I received a couple of orders for the same product and I split it between zendrop and Dsers My Dsers order already arrived to my customer but the Zendrop order hasn’t arrived yet, I also believe in the monopoly going on and the game of affiliate Zendrop is clearly spending lots of money on that because almost everyone out there keep mentioning Zendrop but in reality Zendrop makes lots of mistakes and they take their sweet time to fulfill orders. So think about before you spend money here oh by the way they are a lot expensive than any other platform.
Thank you for sharing your experience. We’re sorry to hear about the delays you’ve faced with your orders. We take your concerns seriously and will reach out to you to better understand the issue and assist you. Your feedback is valuable to us!
It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better order and variant flexibility, meaning to be able to edit an order to add more or different variants and products.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
great help
easy to link with shopify
great products
easy access
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
10/10 with help quick and easy! they staff are nice and they will help you with any issue you have
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
Pretty good overall expierence. Unfortuanatly they still have not sorted the extension for aliexpress import. 1 start saddly. Great customer support tho so ill leave a 3
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
I love zendrop, great product and the best support! But the new billing feature is ass! You get charged 19$ for linking one product!
Thank you for sharing your thoughts! We appreciate your feedback on the new billing feature and understand your concerns. We're sorry for any frustration this has caused, and we'll reach out to you soon to discuss it further.
Customer service is absolutely fantastic. But the app is horrible. Does not import products from AliExpress and has caused lost hours of work and inability to import new products
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
one of the best apps for dropshipping, really easy to set up, to use and manage your orders.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
I placed two separate orders and each was fulfilled nearly 18 days later. My customers were very upset!!
That said, when I got a human customer service rep, she showed me how to track the order (I didn't know which shipper in China to select). If I knew how to do so all along, I would have been able to tell customers where product was.
I will give ZenDrop a couple more tries:)
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.