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So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.
It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images.
Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!
Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped.
One star off for the processing time taking so long but one star back on for their support team's excellent service.
Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!
Procedures are seamless. However, it would be appreciated if the reason for the decline fulfillment is stated in the status (declined) email/report.
Thank you for your valuable feedback! We’re glad to hear that you find our procedures seamless. We appreciate your suggestion about including reasons for declined fulfillment in the status emails and will definitely consider it for future improvements. Your input helps us enhance our service!
I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped.
But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very much.
Fast y problem-solving support team
Thank you for your feedback! We’re glad to hear you found our support team fast and effective at problem-solving.
Thanks to Mariane
Thank you for acknowledging Mariane! We’re glad she was able to help you.
Customer service has had prompt replies.
Answers quick and nice
Always readily available to help when required.
Thank you for the great feedback! We're so glad to hear that our team is always available to assist you when needed. We’re here to help anytime!
Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.
The quality it’s super cool but delivery service zendrop offers it’s too slow
Thank you for your feedback! We're glad to hear you're happy with the product quality. We understand your concerns about the delivery speed, and we’ll definitely pass that along to our team to improve. Your input is valuable to us!