Recensioner (10 326)
Förfina
-
Efter omdömen
Do not use this app. They do not know how to process orders correctly. At the start of my business, they messed up my 1st customer's order, sent it back to where ever without letting us know...After several tries of trying to contact their reps, found out they stated the customer entered their information incorrect, which was NOT the case, Zendrop messed up trying to blame the customer. Then a customer paid $7 for priority shipping and Zendrop advised they do not do priority as orders are processed within 3 days before shipping, but never refunded the $7 paid to expedite shipping. Another order paid $95.01 for three items, Zendrop advised only $19 was paid for 1 item and they could not find the other order number. Money never refunded. A MESS, DO NOT USE THEM! God bless the ones who had no issues with them, but for the rest of us we'll move on to someone better with better customer service professionals.
Hey there -- I'm really sorry to hear that your experience with Zendrop has not been the best. We would never intentionally blame anyone for our mistakes or not refund our users for things that should definitely be refunded. I'd really like to have a conversation with you about this, understand everything better, and make this right. Please shoot me an email at joshua@zendrop.com. I hope to talk to you soon!
Worst fulfilment app, too late processing and high pricing. Aliexpress and zendrop are same so it’s better to use aliexpress then zendrop. Their shipping time is around a month on each order and takes 5days to process.
I received my first order November 24,2023 and is now December 11,2023 and the shipping information has not yet updated since November 30,2023. Is about to be 3 weeks and my customers still haven't received their order. I'm not sure what's going on, but is not a good feeling maintaining a business when your shipping times is not as promising. I can understand if at least there's any updates, but there's no sign of my customers receiving their products. At this point I'm debating waiting to pause my store until I have another drop shipping app that works with my store.
Thanks for sharing your feedback here. We have reached out to you via email to assist you with this and will make sure to assist you with a resolution.
ich werde noch 2 Wochen warten bis der Bestellung kommt.
- wann erhalten meine Kunden Trackingnummer?
-wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer?
-Keine Video vorhanden
- Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress?
-Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel?
- Ich habe eine Mail geschrieben ich hoffe ich erhalte schnell eine Trackingnummer für meine Kunde?
wenn ich so viel Zahle dann erwarte ich mehr als die Kostenlose app die ich gerade am Testen bin.
wie gesagt ich teste noch Zendropp jedoch wünsche ich mir das Sie meine anliegen entgegen kommen danke voraus
Thank you for the review. These are great questions, I'll try to address them one by one:
- wann erhalten meine Kunden Trackingnummer?
a. Your customers will receive a tracking number as soon as the order is fulfilled and shipped. On this, I can see that the order is in the process of being packaged and sent over to your customer.
-wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer?
b. The delivery can be tracked as soon as the order is shipped. When the order will be tracked a tracking number and link will be generated for you and the customer.
-Keine Video vorhanden
c. The videos are available for some products but not all within our catalog. You can always order a sample product and create videos and creatives around this. Our goal is to ensure the quality of the products to the customers and with over a million product catalogs, it is hard to manage creatives. That is why we leave it to the customers.
- Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress?
d. For $79 we offer trendy products, auto fulfillment, Zendrop Academy, Unlimited orders per month, Chargeback management, and $100 order credits that can be used to fulfill the products from Zendrop.
-Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel?
e. For the sample or any orders we take only the cost and shipping of the product. While we'll be happy to offer these for free, with thousands of stores it will not be a scalable option for us.
We appreciate your feedback on this and would ensure to offer the best service to our customers!
By far the WORST app I ever used. I placed an order on March 3rd, They never shipped my order. I emailed them several times requesting refund since the order was never shipped, they said at first they couldn't cancel the order because the order was shipped already. They could easily check the tracking number and see that the label was created but nothing else. But no, they refused to take the time and do the right thing. Just in case I filed a claim with USPS, they processed an investigation concluding that the package was never dropped off at their facilities. No surprised there. Finally yesterday, I decided to call Shopify to advocate for me and help me getting my money back. That was fast, Zendrop refunded me immediately. LOL. This is a horryble company. Don't waste your time. You will loose customers over their irresponsibility.
Hey there! I just got done reviewing the interaction you had with our Customer Success team and wanted to apologize that you did not have a fantastic experience from start to finish. We definitely should have just refunded the order (which we of course ended up doing) and explained better what was happening and why but it took longer than necessary to get to that point which is absolutely not the way situations like this are normally handled. Please also understand that the supplier for that particular order is not Zendrop Fulfillment but rather a supplier we brought on board some time ago. The experience with that supplier is generally great so that situation is quite rare. We truly do not want to lose your business but also understand why you chose to part ways. If you're up for it, we'd love to make it right, and hopefully encourage you to give us another shot. If that's something you're interested in, please don't hesitate to shoot an email over to joshua@zendrop.com. Cheers!
I have spent over a year sourcing unique products specifically for my store with another drop shipping agent, only to find out that when I switch from my current dropshipping agent, all the products I want to import to Zendrop, I have to send individual messages for every sourcing/import request to make sure it's kept private. This is not user friendly at all. Surely Zendrop should automatically keep it private unless it's already listed? This needs sorting out on your back end.
Thank you for sharing your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
Vendem produtos que não tem no estoque e ficam enrolando você, fiz mais de 200 pedidos de um produto e mesmo tendo o plano mais caro deles, eles não se importaram em ter agilidade e simplesmente atrasou toda a minha operação em mais de duas semanas. os atendentes não preocupam com o cliente e tentam só distrair você do problema, pior experiência da minha vida.
Tirando os atendente Molly e Jo, ótimas profissionais.
Não recomendo a nenhuma pessoa que realmente queira ganhar dinheiro!
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
I sold a product, and then just got charged $24 for shipping even though I was supposed to make $15 profit.
Hey there! I'm really sorry to hear about the unexpected charge. I'm sure there's an explanation for that. I'll make sure our Customer Success team reaches out to get this sorted, but I'm also going to shoot you an email here shortly to dig into it as well. I hope to talk to you soon!
They offered me a free trial and then charged my Shopify account for the full fee, prior to the free trial ending. Their product prices are also constantly changing upwards, so it's hard to set your profits.
Hi there! I'm sorry to hear about the mischarge. Please understand that something like this happening is always a hiccup with our payment processer -- we would never incorrectly charge you on purpose. Please don't hesitate to hit up our Customer Success team if you haven't already by submitting a request via our Knowledge Hub. For the product prices, this is something we have no control over as we're simply sourcing the products from one of many factories but I am very confident that our pricing is extremely competitive . I hope this helps!
shipping cost is ridiculous. I did a test purchase and cost is only 13.30 and with tax that put me at 14.62 with tax and on shopify the sipping was 4.90 on my shop, but when i went over to zendrop to check my order i see them charging 18.06 for shipping ......wtf
Hello, I just shot you an email to hopefully clear this up for you. I believe the price you're referring to in Shopify is the price your customers are going to pay, but would love to dig into that with you. I hope to hear from you soon!