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Zendrop's support has been impressive — they respond quickly and efficiently, helping with setup and integration issues. There was one time they took a bit longer to reply, but overall the communication is polite, and the instructions are clear.
Thank you for your feedback! We’re pleased to hear that you found our support efficient and clear. We appreciate your understanding regarding the delay and will continue to improve our communication.
Ive been using for 2 months. Shipping times are accurate to what it says on their site. I have processed 1 return and was very straightforward no issues from zendrop. The custom care is fast, very happy with the live chat.
We are really glad to hear from you and appreciate the positive feedback. Thank you for taking the time to leave your comments..
I recommend this app for any business that are trying to scale, they have great customer support and are always willing to help. Fast response and majority of the products we order are great quality and price. worth it. Would be great if they could upgrade their branding offers.
Thank you for your review. We're glad to hear it from you.
Very professional and smooth
The representative Ian was very patient and understandable. He provided all the information I need to know to smooth the process. I am recommending Zendrop very much if they can provide you the best pricing.
Thank you for the fantastic feedback! We're glad to hear that Ian was patient and provided you with all the information you needed. Your recommendation means a lot to us, and we appreciate your support!
They have a support team that reacts very quickly, which really helps with urgent questions. The app itself works very well; it's easy to use, and there are no complications when using it. The only feedback I would give is to provide the ability to know beforehand what the discount is when you have an order of 2 products or more, instead of finding out how much you save only after the customer has placed the order.
Amazing app and very friendly and helpful staff working in Zendrop ^_^ Specially Jo ^_^ was amazing in helping me out today ^_^ very much appreciated ^_^
Thank you for your review. We're glad to hear that our support was able to fully assist you!
I had a question about a problem I was experiencing and I got help within minutes. The help I got was really good and helped me with the problem! 5 stars 100%
Thank you for your wonderful feedback! We're thrilled to hear you received quick and effective help.
Super friendly-to-beginners app, i got a free month once they knew that i am not financially ready to begin my drop-shipping journey! who else does that? Plus, the customer service staff is extremely professional with an almost-instant response, in my case her name was Mariane.
Thank you for your review! We’re thrilled to hear that you found our app friendly for beginners and appreciated the free month. It’s great to know Mariane provided you with professional and prompt support.
The support team is incredibly professional and responsive, addressing my concerns quickly and efficiently. They went above and beyond to help resolve my issue. Highly recommend Zendrop for their outstanding service and commitment to customer satisfaction!
Thank you so much for your wonderful feedback! We're thrilled to hear that our support team was able to assist you effectively. Your recommendation means a lot to us!
I am new to Shopify and have recently started using Zendrop, and I must say it's the best thing that has ever happened to my store. The service is friendly, making dropshipping with Zendrop feel like a family business. They genuinely care about my store and check in on me from time to time. The customer service is excellent, and they offer a wide collection of items. I would definitely recommend Zendrop to other store owners.