Zendrop ‑ Dropshipping & POD

Great and quick service!

Franz from the support team helped me very well and was very friendly

I had an issue with my subscription, and the support team responded very quickly—within two to three minutes—through the help bubble at the bottom right corner of the page. They resolved the problem just as fast, within 10 minutes, during which they collected some additional information about my issue.

Janelle and Karrie helped me tremendously. I had a lot of questions and she answered them all one by one. Zendrop has good customer service!!!

I am new to Zendrop.

However, when I face technical issues and reach out to their customer service team, I received really quick replies and amazing customer support. Thus, I feel really confident that they will do an amazing job if any our customers have issues or questions about the delivery.

Further, it is also difficult to find great dropshipping suppliers that offer quick shipping speed to several countries in Europe.

Therefore, I can highly recommend them, especially if you are in Europe.

For how overpriced their plans are, their customer service is disappointingly poor. It's like talking to a rock, and it feels like your reality is being gaslighted. If you report any issue with their service, despite following all the steps, they insist that their service is always right and the issue is likely on your end. They then proceed to tell you to follow the same steps you've already mentioned you've completed. After that, they transfer you to another representative who simply repeats the previous response. I swear, their chatbot is more helpful and intelligent than any of their "human agents." It makes me question who's the human and who's the bot.

Update: this is my 2nd and last review before unsubscribing and deleting the app. After submiting the first review, one of their customer support emailed me that they're saddened about my experience and asked me to respond with my questions so they can assist me to make up for it. I was patient and did as told, never heard back. Way to add insult salt to the injury. If "their actions never match their words" was a company. Update 2: beaware! I just clicked downgrade and after 2 attempts at making me click the wrong button to stay subscribed, they kept me subscribed anyways! They make it hard to downgrade.

Very useful app. Always helpful people and fast delivery for dropshippers

It's quick secure and easy to start a dropshiping business

Provide Help when I need, Great!

Fast and great customer service support