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The worst experience ever and do NOT use these guys, EVER. Total rip off and I had like 100 orders or more and they all took like 2 months or longer, most of them probably arrived, but not before I had like 20 chargebacks, 30 returns and had to send these people new items. Then when I asked for a refund, I was given this big run around and I never got 1 single penny returned to me. So yea this is the worst experience of all time.
Hi Chris, thanks for the review. We'd like to clear up some of the discrepancies here and make sure we are not missing anything. On the account you left the review with, we only see about 50 orders that were fulfilled. Almost all of these orders were also delivered well before 60 days so please, If we're missing something please let us know.
We also noticed that the orders you're referring to here are from the height of the Covid-19 pandemic, where factors outside of our control played a huge role in shipping times. With delays at customs checkpoints, and the like.
Nevertheless, we'd like to take ownership of this issue and make it right. You can personally shoot Brad, our COO an email at brad@zendrop.com and we'll do what we can to make this right. We care deeply about the experience of our users and it pains us to see you may have had a less than stellar one. Hope to talk to you soon!
By far the worst app for dropshipping, Sand message with live chat, agent will say get back to you tomorrow ( happened 3 times ) no one get back, shipping times like slooooow as hell, usual execuse ( COVID caz China is closed to covid , what do u think we are stupid, covid ended and no one is closed due to Covid, another execuse Chinese year ) which happened in February ) still items ordered since February not being delivered. I thought they changed there business model after they changed there Com name and now I understand why they changed the name because they don't know how to run a business..... Jesus I am so upset, 2 months for items and delivered and I am on your Pro Plus plan...
Hey there! I'm sorry to hear about the negative exchanges you've had with our Customer Success team and the slow shipping times. Zendrop as a whole is a very transparent company and is always upfront with all of our users about any delays. The situation with some regions in China being locked down due to the pandemic is something that is completely out of our control but is already slowly getting back to normal again. The best we can do is make sure you are in the know so you can make decisions on how best to move forward with your business in the meantime. I'd love to dig into both of these items with you so please don't hesitate to reach out to me via email at joshua@zendrop.com. I hope to chat with you soon. Cheers!
Zendrop just took $69 AUSD for my pro plan, I was trying to upgrade to a plus plan and try the free trial but it instantly took money. If zendrop can refund this I’ll try again but I’m canceling until I get my money back.
Thank you for bringing this to our attention and our apologies for the inconvenience.
To assist you with this, we have reached out to you directly to get this to a resolution and updates on the refund.
Excited to get this to a resolution and get you started with Zendrop!
no one is replying i m trying to connect no one is there what about world class support and not even a single reply i have made the 2 times payment and they dont give trial as well every promise on website is false i want my money back asap.
I shot you over an email yesterday in hopes of connecting and working through your pain points. I look forward to hearing back from you soon!
horrible and scammy --------------------------------------------------------------------------------
Hey there! I'm really sorry to hear that you've had a less than phenomenal experience using Zendrop. I'd love nothing more than to change your opinion so please shoot me an email at joshua@zendrop.com. I hope to talk to you soon!
pessima piattaforma.. la funziona aliexpress import è totalmente inutile.. per ben due volte di fila ho venduto oggetti importati da aliexpress, ma la piattaforma sostiene di non essere in grado di quotare gli oggetti, nonostante gli fosse stato specificato anche lo store di provenienza...
Hey there! I'm really to hear your experience with Zendrop hasn't been great. When a product imported from AliExpress isn't able to be quoted, there's a number of different reasons why this could -- the product is overweight (there's a weight requirement we can't exceed due to shipping restrictions), too large dimensions wise (reason similar to weight), we can't find a factory that can manufacture the product at a level of quality meeting our standards, etc. We don't work with AliExpress or their suppliers, we simply pull the data from their product listings to make it easier for you to start selling. I hope that all makes sense and helps clear up any confusion. I'd love to chat with you about this in more detail. Please shoot me a message at joshua@zendrop.com. I hope to hear from you soon!
Subject: Disappointing Experience with Zendrop Fulfillment Agency
I am writing this review to express my deep dissatisfaction with the services provided by Zendrop Fulfillment Agency. I recently started my business and thought I could trust Zendrop to handle my fulfillment needs. However, my experience with them has been nothing but disappointing and frustrating.
I had received my first 10 orders, and I immediately forwarded them to Zendrop for fulfillment. However, to my surprise, I received an email from Zendrop stating that they were not able to fulfill my orders because they could not find the product and were unable to find a similar product. I was completely shocked as I knew that the product was readily available on Aliexpress.
As a result of Zendrop's failure to fulfill my orders, I had to go to my customers and explain to them why their orders could not be fulfilled. It was an extremely embarrassing and unpleasant experience. I had spent a lot of money on advertising and building up my business, only for it to be let down by Zendrop's lack of professionalism.
What's worse is that Zendrop's customer service was terrible. They did not provide any solutions or alternatives and left me and my customers stranded. The lack of communication and transparency was truly appalling.
In conclusion, my experience with Zendrop has been a complete disaster. They did not do what they said they would do, and their actions left my business looking bad and with a poor reputation for customer service. I would not recommend Zendrop to anyone looking for a reliable and trustworthy fulfillment agency.
Do not use this app. They do not know how to process orders correctly. At the start of my business, they messed up my 1st customer's order, sent it back to where ever without letting us know...After several tries of trying to contact their reps, found out they stated the customer entered their information incorrect, which was NOT the case, Zendrop messed up trying to blame the customer. Then a customer paid $7 for priority shipping and Zendrop advised they do not do priority as orders are processed within 3 days before shipping, but never refunded the $7 paid to expedite shipping. Another order paid $95.01 for three items, Zendrop advised only $19 was paid for 1 item and they could not find the other order number. Money never refunded. A MESS, DO NOT USE THEM! God bless the ones who had no issues with them, but for the rest of us we'll move on to someone better with better customer service professionals.
Hey there -- I'm really sorry to hear that your experience with Zendrop has not been the best. We would never intentionally blame anyone for our mistakes or not refund our users for things that should definitely be refunded. I'd really like to have a conversation with you about this, understand everything better, and make this right. Please shoot me an email at joshua@zendrop.com. I hope to talk to you soon!
Worst fulfilment app, too late processing and high pricing. Aliexpress and zendrop are same so it’s better to use aliexpress then zendrop. Their shipping time is around a month on each order and takes 5days to process.
ich werde noch 2 Wochen warten bis der Bestellung kommt.
- wann erhalten meine Kunden Trackingnummer?
-wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer?
-Keine Video vorhanden
- Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress?
-Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel?
- Ich habe eine Mail geschrieben ich hoffe ich erhalte schnell eine Trackingnummer für meine Kunde?
wenn ich so viel Zahle dann erwarte ich mehr als die Kostenlose app die ich gerade am Testen bin.
wie gesagt ich teste noch Zendropp jedoch wünsche ich mir das Sie meine anliegen entgegen kommen danke voraus
Thank you for the review. These are great questions, I'll try to address them one by one:
- wann erhalten meine Kunden Trackingnummer?
a. Your customers will receive a tracking number as soon as the order is fulfilled and shipped. On this, I can see that the order is in the process of being packaged and sent over to your customer.
-wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer?
b. The delivery can be tracked as soon as the order is shipped. When the order will be tracked a tracking number and link will be generated for you and the customer.
-Keine Video vorhanden
c. The videos are available for some products but not all within our catalog. You can always order a sample product and create videos and creatives around this. Our goal is to ensure the quality of the products to the customers and with over a million product catalogs, it is hard to manage creatives. That is why we leave it to the customers.
- Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress?
d. For $79 we offer trendy products, auto fulfillment, Zendrop Academy, Unlimited orders per month, Chargeback management, and $100 order credits that can be used to fulfill the products from Zendrop.
-Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel?
e. For the sample or any orders we take only the cost and shipping of the product. While we'll be happy to offer these for free, with thousands of stores it will not be a scalable option for us.
We appreciate your feedback on this and would ensure to offer the best service to our customers!