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Karrie from Customer service was amazing in helping me resolve my issue with my store. I am highly impressed with this company and I look forward to working with them more!
I tried this app to fulfil one of my orders firstly the price they quoted was 3x the price on aliexpress. They state they have high quality products which is acceptable for a slightly higher cost but 3x the price of the same item coming from china? Kept my order under processing for a week & after wasting my one whole week they stated can not fulfil the item and give their silly reasons. Probably the only good thing about this app is their support which replies very quickly. So not recommended.
Hi there, thanks for leaving us a review!
We do get a lot of inquiries similar to yours about pricing here at Zendrop, so we'll try to provide an explanation to that here as succinctly as we can.
When you go on Ali Express to compare pricing, typically the pricing you're looking at is a price that includes 30-45 day+ shipping times. We know that this is not the type of service you want to provide for your customers, so we offer transparent and up front pricing with quality shipping times right off the bat.
If you go on Ali Express and select a reasonable shipping time, you'll find that often times the price of that product now jumps to 2 - 3x the price that is listed on Zendrop.
To address your concern about processing times, our usual processing time is 1-3 days but on rare occasions, it can take a couple of days longer than that since we are purchasing products from thousands of factories, shipping them to our warehouse, quality checking them and then processing and shipping orders.
We're sorry to hear you had a less than perfect experience and we want to make it right! Please shoot an email to brad@zendrop.com and we'll make sure we get to the bottom of this and help you experience the beauty of Zendrop!
Great to do business. fast, friendly. Always in communication. offers great services, it makes it easy.
Support has been very helpful whenever I have a question related to my store.
Excelente App! descomplicado, facil de usar e preciso. Cotacoes rápidas e entrega mais confiável do que os concorrentes
Quick response and helpful team. Definitely what you need to be successful
Support response was really fast and helpful!
Zendrop allowed me to import a product to my store with no hassles and was a pleasure to use. Would highly recommend for anyone who is looking to start a dropshipping store.
Sehr netter Support, auf alle Fragen konnten Antworten geliefert werden. Vielen Dank :) Molly konnte mir wirklich weiterhelfen.
My first experience with Zendrop Customer Service was on point. I had made a mistake, and they fixed my issue within minutes. The quality of customer service a company provides speaks volumes to the quality of the company. Bravo!