Recensioner (10 326)
Förfina
-
Efter omdömen
ABSOLUTLEY HORRENDOUS. Do NOT use this app. They've screwed up orders in a row on my account, their "processing times" take longer than they say, and they continue to charge me OVER AND OVER again MONTHS after I've switched to their "free plan" and have been in contact with them over and over again. Even Shopify got in on it and cc'd them in an email with me, and this month they STILL charged my card for their app yet again. They CANNOT get it together! DO NOT bother!!! Stay far away!!
Hi Leanne, thanks for taking the time to leave us a review. I've sent you an email from brad@zendrop.com so we can get to the bottom of what happened, fix it and make it right. Please reply to that email whenever you get the chance and I will be happy to resolve this issue!
i cannot be more unsatisfied! ..................................................................................................................................................................................................................................
I'm really sorry to hear that you're not satisfied with your overall Zendrop experience. I'm going to reach out via email email shortly to hopefully help turn that around.
The worst experience ever and do NOT use these guys, EVER. Total rip off and I had like 100 orders or more and they all took like 2 months or longer, most of them probably arrived, but not before I had like 20 chargebacks, 30 returns and had to send these people new items. Then when I asked for a refund, I was given this big run around and I never got 1 single penny returned to me. So yea this is the worst experience of all time.
Hi Chris, thanks for the review. We'd like to clear up some of the discrepancies here and make sure we are not missing anything. On the account you left the review with, we only see about 50 orders that were fulfilled. Almost all of these orders were also delivered well before 60 days so please, If we're missing something please let us know.
We also noticed that the orders you're referring to here are from the height of the Covid-19 pandemic, where factors outside of our control played a huge role in shipping times. With delays at customs checkpoints, and the like.
Nevertheless, we'd like to take ownership of this issue and make it right. You can personally shoot Brad, our COO an email at brad@zendrop.com and we'll do what we can to make this right. We care deeply about the experience of our users and it pains us to see you may have had a less than stellar one. Hope to talk to you soon!
By far the worst app for dropshipping, Sand message with live chat, agent will say get back to you tomorrow ( happened 3 times ) no one get back, shipping times like slooooow as hell, usual execuse ( COVID caz China is closed to covid , what do u think we are stupid, covid ended and no one is closed due to Covid, another execuse Chinese year ) which happened in February ) still items ordered since February not being delivered. I thought they changed there business model after they changed there Com name and now I understand why they changed the name because they don't know how to run a business..... Jesus I am so upset, 2 months for items and delivered and I am on your Pro Plus plan...
Hey there! I'm sorry to hear about the negative exchanges you've had with our Customer Success team and the slow shipping times. Zendrop as a whole is a very transparent company and is always upfront with all of our users about any delays. The situation with some regions in China being locked down due to the pandemic is something that is completely out of our control but is already slowly getting back to normal again. The best we can do is make sure you are in the know so you can make decisions on how best to move forward with your business in the meantime. I'd love to dig into both of these items with you so please don't hesitate to reach out to me via email at joshua@zendrop.com. I hope to chat with you soon. Cheers!
I don't have any experience with Zendrop.
Thanks for sharing your feedback. We have reached out to you via email to assist you with this.
Zendrop just took $69 AUSD for my pro plan, I was trying to upgrade to a plus plan and try the free trial but it instantly took money. If zendrop can refund this I’ll try again but I’m canceling until I get my money back.
Thank you for bringing this to our attention and our apologies for the inconvenience.
To assist you with this, we have reached out to you directly to get this to a resolution and updates on the refund.
Excited to get this to a resolution and get you started with Zendrop!
no one is replying i m trying to connect no one is there what about world class support and not even a single reply i have made the 2 times payment and they dont give trial as well every promise on website is false i want my money back asap.
I shot you over an email yesterday in hopes of connecting and working through your pain points. I look forward to hearing back from you soon!
horrible and scammy --------------------------------------------------------------------------------
Hey there! I'm really sorry to hear that you've had a less than phenomenal experience using Zendrop. I'd love nothing more than to change your opinion so please shoot me an email at joshua@zendrop.com. I hope to talk to you soon!
pessima piattaforma.. la funziona aliexpress import è totalmente inutile.. per ben due volte di fila ho venduto oggetti importati da aliexpress, ma la piattaforma sostiene di non essere in grado di quotare gli oggetti, nonostante gli fosse stato specificato anche lo store di provenienza...
Hey there! I'm really to hear your experience with Zendrop hasn't been great. When a product imported from AliExpress isn't able to be quoted, there's a number of different reasons why this could -- the product is overweight (there's a weight requirement we can't exceed due to shipping restrictions), too large dimensions wise (reason similar to weight), we can't find a factory that can manufacture the product at a level of quality meeting our standards, etc. We don't work with AliExpress or their suppliers, we simply pull the data from their product listings to make it easier for you to start selling. I hope that all makes sense and helps clear up any confusion. I'd love to chat with you about this in more detail. Please shoot me a message at joshua@zendrop.com. I hope to hear from you soon!
Subject: Disappointing Experience with Zendrop Fulfillment Agency
I am writing this review to express my deep dissatisfaction with the services provided by Zendrop Fulfillment Agency. I recently started my business and thought I could trust Zendrop to handle my fulfillment needs. However, my experience with them has been nothing but disappointing and frustrating.
I had received my first 10 orders, and I immediately forwarded them to Zendrop for fulfillment. However, to my surprise, I received an email from Zendrop stating that they were not able to fulfill my orders because they could not find the product and were unable to find a similar product. I was completely shocked as I knew that the product was readily available on Aliexpress.
As a result of Zendrop's failure to fulfill my orders, I had to go to my customers and explain to them why their orders could not be fulfilled. It was an extremely embarrassing and unpleasant experience. I had spent a lot of money on advertising and building up my business, only for it to be let down by Zendrop's lack of professionalism.
What's worse is that Zendrop's customer service was terrible. They did not provide any solutions or alternatives and left me and my customers stranded. The lack of communication and transparency was truly appalling.
In conclusion, my experience with Zendrop has been a complete disaster. They did not do what they said they would do, and their actions left my business looking bad and with a poor reputation for customer service. I would not recommend Zendrop to anyone looking for a reliable and trustworthy fulfillment agency.