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Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you.
I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right.
Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you.
— Darlene, Zendrop Customer Experience
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened.
Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them.
After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted.
For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced:
https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted
I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right.
Warm regards,
Darlene
Zendrop Customer Experience Team
[UPDATE: RESOLVED] – Initial Fulfillment Failure Handled Professionally
LATEST UPDATE (April 2026):
I am updating this review because the Zendrop support team reached out and handled the initial failure with absolute professionalism. They didn't make excuses; they worked it out in a way that respects the speed and standards of a high-output brand. While the initial fulfillment was a disaster, the account management and recovery was 5-star. They proved they are a partner that will stand behind their service when things go wrong. If you are a Founder, stay on top of your quality control, but trust that this team will have your back.
ORIGINAL REVIEW:
DO NOT USE FOR HIGH-END BRANDS - 30 DAY "GARBAGE BAG" SHIPPING. I am building an elite NYC pet brand (Petcetera™) and ordered the "Executive Manor" bed for my mascot, Noodles, to assess quality. It was a complete failure.
SHIPPING: 30 days to New York.
PACKAGING: Arrived as a taped-up ball of black plastic. No box.
QUALITY: Flat and lumpy. This is a brand killer for anyone promising "Premium" quality.
Hi Aysar,
Thank you so much for taking the time to update your feedback - we really appreciate it! I’m glad we were able to work through the initial issue together, and it means a lot to hear that you found the resolution professional and supportive.
We’re grateful for your honesty and your trust, and we’ll continue doing our best to support you and your brand moving forward. We’re always here to assist you whenever you need us, and we’re hopeful that we can make your overall experience a full 5-star very soon.
-Darlene, Zendrop
Worst experience since day 1. I was testing produced boom l am charged $57. I have no funds to pay for what l did not expect and l am not going to allow yoh take my money like that. Payment keep bouncing back, AI helpdesk said l must de-link the products so system will not take my funds but it keep updating the nexg scheduled day to take my funds. I am pissed of. I have debit orders that l must pay with my bank and now zendrop is greedy for nothing
Hi Ronald, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo.
— Shiza, Zendrop
Item was originally said to be higher in price then it was listed as ,but they offered to do one at that price.Then it was considered out of stock. Had to refund my customer and lost money.
Hi Amanda, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Darlene, Zendrop Customer Experience
It's not worth it!!
The support is terrible and slow. They don't know there own theme!
Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!!
The shipping time is not even close to what they promise. And I ship only to US.
There is no flexibility what so ever on sourcing products.
The sizing is not that exact.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Shiza, Zendrop Customer Experience
All of there 5 star reviews are AI. This is the worst website of all time. Zendrop auto-enrolled me into a paid plan without clear notice, hid downgrade options mid-billing cycle, and required unlinking products and contacting support to cancel. The AI support agent repeatedly deflected instead of resolving the issue. Be very careful installing this app. Or just dont install it don't waste your money and time.
Hi Rafael, thank you for taking the time to share your feedback. I’m sorry to hear about your experience. After reviewing your account, we see that your store has been disconnected from Zendrop since August, and there have been no charges or bills from us.
I’ve personally reached out to you to better understand what happened and see how we can make this right. We take feedback seriously and would truly appreciate the opportunity to turn this around for you. Shiza, Zendrop
Te lo digo asi de simple: No la uses, es una mierda y estafa. No me gusto la inferfaz asi que hice la prueba gratuita nomas y despues la desinstale. Un mes despues me llegaron cargos extra y me descontaron 29 aprox, por literalmente nada. Encontrar la forma de comunicarme con el soporte fue muy dificil y cuando finalmente lo logre bueno... te lo sintetizo: 1) Le interaron hechar la culpa a Shopify. 2) Me dijeron que sus politicas son muy indulgentes y los reembolsos solo los dan dentro de los 5 dias habiles (Nota: Habian pasado 12). 3) Me dijeron que 0 productos vinculados era = Gratis por mi plan, cosa que no es real. Entre otras cosas.
No me creo que no haya mejores opciones. Esta intenten evitarla.
Hi Carlos,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the impression we want anyone to have when using Zendrop.
I’ve reached out to you directly via email as well because I genuinely want to help resolve this for you. In that message, I shared more detailed information about how our Usage-Based Billing (UBB) works and the activity we saw on the account. To briefly clarify here, Zendrop’s Shopify-installed plan follows a usage-based model where billing depends on the number of products linked to the account. Accounts with 0 linked products are not billed, while 1–20 linked products fall under the $29/month tier.
For full transparency, I also included documentation in the email explaining this structure:
https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify
That said, I completely understand that explanations alone may not address how you feel about the situation. My goal is to make this right for you, which is why I’ve already reached out with a proposed resolution. If you’re open to it, please check your email so we can continue the conversation and work toward a solution together.
We truly appreciate you bringing this to our attention, and I hope we can turn this experience around for you.
— Darlene
Zendrop Customer Experience Team
There is no free plan as the app tells you, you will get charged even if you have 0 products, getting in touch with anyone from zendrop is a hassle and they tell you to get your refund through Shopify while Shopify states the refund should come from them
Hi Adrinos, thank you for sharing your feedback. I’m really sorry for the frustration this situation has caused. I understand you were expecting a free plan, and I can see how the billing after the 3-day trial ending could have been confusing. I’ve personally reached out to you via email to learn more about your specific case so we can review what happened and help resolve this for you. — Shiza, Zendrop