Recensioner (1 154)
Förfina
-
Efter omdömen
This site can be complicated, and I've had problems with it connecting to Shopify, but once it's established, it works great! The product summaries and prices are super easy to edit to fit my store's needs. The support team and AI at Zendrop are super useful. I'm using the free version now, but if my store gets big enough, I would consider using the paid version.
Thank you so much for sharing your experience! We truly appreciate your honest feedback. We understand that getting started and connecting your store can sometimes feel a bit challenging, and we’re glad to hear that things are working great for you now.
It’s wonderful to know that you find the product editing features, support team, and AI tools helpful for your store. We’re always here to assist you every step of the way, and we’d love to continue supporting your growth as your business scales.
-Darlene, Zendrop
Zendrop is easy to use and customer support is very responsive. Pricing is comparable to CJdropshipping, and their academy is helpful for learning how to run a store. Overall, a reliable supplier.
Hi, Noreen!
Thank you for sharing your experience! We’re thrilled to hear that you find Zendrop easy to use and our support responsive. It’s great to know that our pricing, resources, and academy have been helpful in supporting your store.
We truly appreciate your kind words and are always here to assist you whenever you need us!
-Darlene, Zendrop
My experience with Zendrop has been a mix, but ultimately better than it first appeared. Much appreciation to Darlene and the support team for helping me navigate the platform and resolve my concerns. The interface is easy to use, products are simple to import, and support stepped in when I had a billing issue. I received a refund along with additional account assistance, which showed they’re willing to make things right.
That said, billing cycles and app charges can be a bit confusing, especially if you’re newer to dropshipping. Keeping a close eye on subscriptions and invoices is important. Once I communicated with support, things improved quickly.
If you’re thinking about using the platform, stay organized with billing and don’t hesitate to ask questions early. The tools are solid, you just need to stay proactive
Hi Mortez! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
- Zendrop
I recently had a billing issue where I was charged before I had the chance to fully launch my store. As a new entrepreneur, every dollar of my startup capital is mission-critical for my ad budget.
I worked with Mariane in support, and I cannot thank her enough. She didn't just give me automated responses; she actually listened to my situation and took the time to investigate the full $58 charge I was concerned about. She was professional, empathetic, and most importantly, she took action to make things right.
She understand the pressure of starting a business from scratch. If you’re working with Zendrop and run into a hurdle, ask for Mariane. She’s a professional who gets it done.
Thank you so much for taking the time to share your experience. We're really glad to hear that Mariane was able to support you and take the time to understand your situation. Starting a business comes with a lot of pressure, and it means a lot to know that her professionalism and dedication made a positive difference for you. We'll be sure to pass along your kind words to her. Wishing you continued success with your store, and we're always here if you need any help along the way.
The private agent is great especially my team with shahid. The only thing that needs work is that shipping time with the products is not fast at all I am getting hit with chargebacks because of this, and the pricing of the product isn’t even the lowest compared to your own separate supplier.
Hi there! Thank you for taking the time to share your honest feedback - we truly appreciate it. We’re glad to hear that you’ve had a great experience with your private agent, especially with Shahid and the team. At the same time, we understand your concerns regarding shipping times and pricing, and we know how impactful these challenges can be, particularly when it comes to chargebacks.
Please know that we’re always here to support you. If you’d like, we’d be more than happy to review alternative shipping options, product sourcing, or solutions that may help improve delivery times and overall performance. Don’t hesitate to reach out anytime - we’re committed to helping you succeed.
-Darlene, Zendrop
I am updating my previous review following a resolution from Zendrop.
After my initial complaint regarding a chargeback caused by international shipping delays, Zendrop reviewed the case and compensated me for the financial loss. I appreciate that the issue was eventually acknowledged and resolved.
While international shipping delays can still present risks during peak seasons, I want to note that Zendrop did take responsibility in this case and provided compensation, which I consider a positive and professional response.
Thank you to the Zendrop team for addressing the matter and closing the issue.
Thank you for sharing your review and for acknowledging the resolution. We appreciate your patience and are glad we could take responsibility and make things right. Your feedback helps us continue improving, and we value your trust in Zendrop.
Zendrop offers a wide variety of products. However, if you are selling on Amazon, be aware of the handling time, as Zendrop operates independently and delays may affect your Amazon fulfillment.
Thank you for sharing this thoughtful feedback - we really appreciate you highlighting both the strengths and important considerations. It’s great to hear that you value the wide product selection, and we also appreciate you pointing out the handling time insight for Amazon sellers.
If you ever need help with fulfillment timelines, product recommendations, or best practices for selling on different platforms, we’re always here and happy to assist you.
-Zendrop
they have really good customer service. They help resolve alot of problems i have. Also, they have a lot of modules that you can learn from
Thank you so much for your kind feedback! We’re glad to hear that our customer service team has been helpful in resolving your concerns and that you’re finding our learning modules valuable.
We truly appreciate your support and are always here to assist you whenever you need us!
-Zendrop
Zendrop is an excellent app to use. Their team consistently supports my needs, and the service has been reliable and efficient. Thank you!
We truly appreciate your kind words! We’re glad to hear that you’ve had a reliable and efficient experience with Zendrop, and that our team has been able to support your needs consistently. Thank you for your trust - we’re always here to help whenever you need us!
so far it is good, still no sales yet,
Thank you for sharing your experience! We’re glad to hear things are going well so far. It’s completely normal to take some time before seeing your first sales, especially when you’re just getting started.
You may want to check our Zendrop Academy as you can schedule a one-on-one coaching call to get more ideas on how you can grow your business. For more details, here's our article regarding Zendrop Academy: https://support.zendrop.com/en/articles/12045242-zendrop-resources-to-start-grow-and-scale-your-dropshipping-business
We’re always here to support you along the way, so feel free to reach out anytime you need assistance. Wishing you all the best as you grow your store!
-Zendrop