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Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.
The app has some good stuff, but I think it needs a lot more. Shipping times need to improve as well. I think it would help if they pre-ordered more items to store in the United States. Customer service is pretty good though.
Zendrop offers a wide range of great products, making it an excellent platform to get started. The variety of products is impressive, providing plenty of opportunities to explore and be creative. However, using the platform in the EU can be a bit more challenging, as many products don't have CE certifications. That being said, the support is truly outstanding. The team is available 24/7 and is happy to reach out directly to suppliers to check on things. This level of support is exceptional and surpasses anything I've experienced on other platforms.
Thank you for sharing your experience! We’re glad you appreciate our product range and outstanding support. We’re always here to help, and your feedback on CE certifications is valuable as we continue to improve.
Zendrop has been a game-changer for my Shopify store with its fast shipping and high-quality products. Their user-friendly interface and automated fulfillment save me a lot of time. The customer support is top-notch and always ready to help. Highly recommend for anyone in the dropshipping business!
The team are always very helpful with my enquiries. There are many great products listed. Cheaper postage with the plans is great also.
My one thought is that it would be great if I could change the currency displayed. Everything is in USD, and I sell from Australia, so I need to convert the cost all the time.
Also was ich sagen kann ist, es ist easy und man findet wirklich alle möglichen Produkte. Man kann sich von einer kI helfen lassen, finde ich mega, hat mir so gut geholfen. Man kann Musterbestellungen im Portal selbst tätigen. Der Support ist grandios, natürlich schreibt man zuerst mit einem Bot, wenn man dann aber nach einem Mitarbeiter fragt, meldet sich ziemlich schnell eine/r in einem live-chat. Wenn ich meckern dürfte, auf hohem Niveau, dann würde ich sagen meiner Meinung nach dürften die Beschreibungen der Produkte etwas ausführlicher sein, aber für mich könnten die eben nie ausführlich genug sein. Wenn man eben Fragen zu dem Produkt hat, hat man die Möglichkeit per Chat alles mögliche zu fragen! Ich stehe noch am Anfang und muss sagen, nützlich und easy! gefällt mir :)
The app is easy to use and the customer support is awsome. I have run into several issues with the function of this app and was confused a lot along the way, luckly I had help support. The quoting process is really confusing on this app and you can't see the cogs of your product from aliexpress untill a purchase is made, which takes another 2-3 days.
Tiene un catalogo amplio pero es complicado buscar el producto el buscador no esta muy optimizado, deberian agregar la busqueda por fotos para estar reduciendo el uso de atencion al cliente
I’m really impressed with Zendrop’s outstanding service and super fast responses. Their support team is always ready to help and resolve any issues quickly and efficiently. It makes managing my dropshipping business so much easier and stress-free. Keep up the great work!
I'm very pleased to say that Easy4LifeSolutions got a lot of support from the support team on ZenDrop!
Always very helpful, kind, looking for Solutions.
They also listen to suggestions from shop owners who are dedicated to test the product themselves before launching it at their own shop.
Overall, improvement is always a goal, service is very good at the moment!
Our Solutions Team
Thank you for your wonderful review, we truly appreciate your support and are glad to hear that our team has been so helpful and solution-focused!