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Usman, tech support for Zendrop was the only person able to fix a 6 day issue. Thanks again to his tech savvy services! He was patient and quick to responding and stayed with me the whole way until the matter was resolved.
Thanks again Usman!
Thank you for sharing your experience! We're thrilled that Usman was able to resolve your issue and provide such attentive support. Your appreciation means a lot, and we’ll make sure to recognize his efforts!
Excellent customer service by Jenkins. She helped me find a detail that I had overlooked very quickly
It’s wonderful to hear about your positive experience with Jenkins! Great customer service can really enhance the overall experience. Thanks for sharing!
Amazing App and Tool for your Online Shop. I already tried another one before and it's just outstanding compared to others. Also the Client Support is amazing and very friendly and fast. Can't imagine without Zendrop.
Truly exceptional customer support, i would give 10 stars and above. They are friendly, fast and are with you every step of the way.
Thank you for your review! We’re thrilled to hear you had such a great experience with Zendrop.
Zendrop is a great platform to use with Shopify. They are always willing to help with any questions you have, and help you learn something new everytime you reach out! Great products and great support. I would love to have a customer service phone number to reach out to if it's available my only recommendation. Maybe they already do!
Zendrop offers great customer service. Only negative feedback is the transparency of their provider/supplier. They are just named as "fulfilled by Zendrop"
Thank you for your feedback! We're glad to hear you’re pleased with our customer service. We appreciate your input regarding transparency with our suppliers and will take it into consideration as we continue to improve. Your insights are valuable to us!
Very kind and helpful. Helped me feel comfortable and helped me get effortlessly started with Zendrop.
I've been using Zendrop for about a month now. Here's my review:
Zendrop truly stands out from other suppliers. Zendrop has outstanding customer service that actually responds & listens to your concerns. They are truly willing to help every customer in order to improve your experience. Zendrop doesn't just offer fulfillment for your Shopify customers, they offer much more...
For instance: If you have the plus plan, you are able to join ZDA (Zendrop Academy) where you can ask all your questions and join live coaching calls of professionals.
If you want to sell a product which is not in Zendrop's catalog you can get it quoted in less than 48h.
Next to that shipping times are really fast.
If you like to bundle products together or have a subscription based product you can also do that.
And lastly if you want to start a brand, Zendrop will provide custom labeling. These are just a few of the many reasons why I chose for Zendrop. Thank you!
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
Contacted the support team on numerous occasions. They're quick to respond and always aid in my query. I was helped by Jobelle recently who supported me with numerous questions. Couldn't fault it.
Thank you for your wonderful feedback! We're so happy to hear that our support team, and Jobelle in particular, was able to assist you with all your questions. It's great to know that we’ve been able to help you consistently and efficiently. We truly appreciate your kind words!
so far Zendrop is been ding very well with me, i have been supported by the agent Khubaib and he is an amazing guy, ive asked like 200 questions LOL but he keeps answering my question so clear and fast . Thank you