รีวิว (1,133)
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I needed help with billing and Jobelle was a life saver. She was so kind, understanding and efficient. I wish that all online agents were as incredible as she is! Please promote her to be a trainer! Thank you Jobelle
Jobelle is going to love hearing this. We're so glad she made your billing question feel easy to sort out, and we'll be sure to pass along your kind shoutout to her and the team.
- The Zendrop Team
That the Ai associated can take you on goose chases, may not recognize the exact info on a screen that you're working on, that there isn't a stepped process for integration and there are lots of costs that accumulate as you go
Thank you for sharing that feedback. I really appreciate your honesty. I understand how those challenges could impact your experience. We'd love the opportunity to learn more about your experience and better understand where things fell short so we can continue improving. Your insights are incredibly valuable to us.
Shiza, Customer Experience Team
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened.
Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them.
After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted.
For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced:
https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted
I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right.
Warm regards,
Darlene
Zendrop Customer Experience Team
Tessa from Zendrop is amazing with customer service! This stuff can be confusing at 1st, but Tessa has been very helpful!
Tessa is truly one of a kind, and hearing that she made a confusing process feel manageable means so much to us! We're glad she's been by your side through the learning curve. Thanks for taking the time to share this.
- The Zendrop Team
I’ve had a frustrating experience with Zendrop. For 3 weeks, product variants haven’t imported correctly into Shopify, even with a premium theme.
I couldn’t find a solution through Zendrop’s support or resources, and it has cost me a lot of time. I hope this issue is addressed soon, as it’s been very disappointing.
Hi Piero, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I want to personally reach out to you via email to understand more about this issue and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Shiza,
Zendrop Customer Experience
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo.
— Shiza, Zendrop
The process was smooth. The description and pictures were detailed and helpful. The payments and notifications went through quickly. The order confirmation email was neat, and professional and made me feel special.
Thank you so much for your wonderful feedback, GlowUp Drop Shop! We're thrilled to hear that the process felt smooth and that the order confirmation experience made you feel special — that's exactly the kind of impression we strive to create. Knowing that everything from product descriptions to payments went seamlessly means a lot to our team. We're excited to keep supporting your store's growth and look forward to many more successful orders together!
-Zendrop Team
Outstanding customer support! Jobelle went above and beyond to help me. She was incredibly kind, patient, and solved every question I had. As a new store owner, having this level of support means a lot. Zendrop has definitely earned my trust. Highly recommended!
Thank you so much for the wonderful review! We're thrilled Jobelle could support you with such patience and care as you get your store off the ground. Building trust with new store owners like you is exactly what we strive for. Welcome to the Zendrop family, we're excited to grow with you!
Why are they still charging me even though I no longer use their Zendrop platform and have removed the product link? You're a real scammer. You've been charging me money for three months and I have noticed it by then. You have to give it back!
Hi Rafael, we're sorry to hear about your experience and understand how frustrating this must feel. We’ve already reached out to you directly so we can review your account and work toward resolving your case as quickly as possible. We hope you'll give us the opportunity to make things right and improve your experience with us.
Shiza, Zendrop
The Zendrop team followed up with me directly regarding my support requests and took the time to contact me by phone and email. I appreciate their effort to provide customer service and communication.”
Thank you for sharing your experience, we truly appreciate your kind words! We're glad our team was able to reach out directly and follow up on your support requests through both phone and email. Providing attentive, personalized communication is something we genuinely care about, and it's wonderful to know it made a difference for you. We look forward to continuing to support you on your journey!
-Zendrop team
