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I had a linking issue and Khubaib was super helpful and spent alot of time with me to get it all fixed. Thank you!
5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.
Sorry to hear about your experience. We understand your frustration and appreciate your feedback. We'll reach out to you as soon as possible to assist you further.
Jacob was very helpful. I had a few questions about a product and he was able to answer them, so I can move forward.
the team is so incredibly helpful. Nyka and Jo dont leave me hanging or confused, and they carefully follow each ticket I opened, it helps so much on the journal of building my e-commerce business.
1.) limited item availability
2.) support barely reachable
3.) option to manage or view subscription not visible in my account, still automatic payment occurs
= not recommended
We're really sorry to hear about these issues and appreciate you bringing them to our attention. This isn’t the experience we want for our users. Our team will be reaching out shortly to help address your concerns and make sure everything gets resolved.
I can highly recommend Zendrop for dropshippers. Their UX is very user friendly compared to some other similar companies out there. I had also a great customer service experience with Hasnain, who answered in a second and I got immediate response on my question.
Thank you for your recommendation! We're thrilled to hear that you find Zendrop's UI user-friendly and that Hasnain provided quick and excellent support. We appreciate you being part of the Zendrop community!
Great Service. I was being helped by Maria Teresa and she was fantasitc. Prompt replies and very friendly and helpful. Helped solve the issue. So glad that a person was helping rather than a bot.
Had an issue with my subscription and Nina from the support team helped me sort it out in no time, it's great honestly.
It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.
Thank you for sharing your experience! We're so happy to hear that our support team has been helpful and detailed in assisting you. We know how important reliable support is for entrepreneurs, and we're always here to help!
I had one heck of top quality support from the team at Zendrop particularly Mariane who stuck with the connecting problem I had connecting Zendrop to my Shopify theme. I created the problem myself by testing two accounts at once with different emails. Mariane stuck with it and after many attempts Mariane Fixed the problem and stayed until I tested the complete Zendrop App.
In all my professional years, I know that SUCCESSFUL Companies such as Shopify Apple Amazon Zendrop that their success is created by supplying top class 24/7 quality LIVE HUMAN support !
You can not beat good quality personal support in the building of a good Business and Mariane proved that over the last few days ensuring I get the best out of a good product such as ZEDROP
Thank you to all the team at Zendrop
Thank you for your amazing feedback! We're thrilled to hear that you love the app and received top-notch support from Chris. We appreciate your constructive suggestion and will take it into consideration. Your support means a lot to us!