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Zendrop has been an absolute game-changer for me! The coaching support has been incredibly helpful, guiding me step by step through the entire process of launching my first store. Their team is knowledgeable, patient, and genuinely invested in your success. Thanks to Zendrop, I now feel confident managing my store and scaling my business. Highly recommend!
Thank you for your fantastic feedback! We're thrilled to hear that Zendrop has been a game-changer for you and that our coaching support has helped you every step of the way. It's great to know you're feeling confident in managing and scaling your store. If you ever need further assistance, we're always here to help. Best of luck with your business, and we appreciate your high recommendation!
Krisnalyn was very helpful in helping me resolve my issue...great customer service!
Thank you for sharing your experience! We're so glad Krisnalyn was able to help resolve your issue. We really appreciate your kind words about our customer service!
Great app and awesome support as always! I was just helped by Merjerrie and she did a phenomenal job. Keep on going team !!
Thank you for your kind words! We're glad Merjerrie provided phenomenal support. We appreciate your support and will keep delivering our best!
I mostly sell POD products in my store but I also sell other products from Zendrop. I've been using Zendrop for about 4 years and I've been very happy with them during this time
Thank you for sharing your experience! It's great to hear that you've been so happy with Zendrop over the past four years. We're glad to be part of your journey, and if you ever need support or have any questions, we're always here to help!
The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.
We understand your frustration and sincerely apologize for the delays. Your feedback is important to us, and we’ll make sure to share it with our team. We’ll also follow up on the missing item and do our best to resolve this as soon as possible - expect an email from us.
I requested product certification and additional information. Khubaib helped me, and within 19 hours, I received the information I needed! That's really fast.
He provides really good service.
Thank you, my friend!
Thank you so much for the kind words! We’re thrilled to hear that Khubaib was able to assist you quickly and efficiently. We’ll make sure to pass along your appreciation to him! 😊🙌 Your feedback means a lot, and we’re always here to support you.
Zendrop has some great aspects and some really frustrating issues.
Frustrating issues:
- Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection.
- Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again.
- They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options.
- Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket.
- When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided.
- Email support takes several days for a response if you get one.
Good aspects
- I love the auto fulfillment when it works
- pretty good product selection
- easy to use interface most of the time
- easy to sync products and pretty instantaneous
- Easy to find product prices and SKU's etc
- Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them
If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.
Thank you for taking the time to share such a detailed review. We’re truly sorry for the frustrations you’ve encountered with the platform, and we completely understand how these issues can be a hindrance to your business. Your feedback is valuable to us, and we’ll be sure to pass it along to our team for improvement.
Please reach out to austin@zendrop.com so we can further assist you and discuss this with you.
Mariane did a fabulous job explaining to me the ends and out of my problem I was having and gave me understanding. So that I may proceed in my business.
That’s amazing to hear! We’re glad Mariane was able to provide the clarity you needed to move forward with your business. 🚀 Thanks for sharing your experience!
Harvey found an answer to my question so fast! I really appreciate him and all of the associates I have had the opportunity to work with!
Thank you for the wonderful feedback! We’re so glad Harvey was able to find the answer you needed quickly. It’s fantastic to hear you've had such great experiences with our team overall. We truly appreciate you!
I am new to dropshipping and Harvey from Zendrop provided outstanding support in helping me secure a supplier agreement for my dropshipping business. The responses were quick, clear, and super helpful, making the process smooth and hassle-free. I truly appreciate the professionalism and efficiency. Highly recommend Zendrop’s support team—thank you, Harvey!
Thank you so much for the kind words! We're thrilled to hear that Harvey was able to assist you effectively and make your experience smooth. We truly appreciate your recommendation and are excited for your success in dropshipping!