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I tried this app to fulfil one of my orders firstly the price they quoted was 3x the price on aliexpress. They state they have high quality products which is acceptable for a slightly higher cost but 3x the price of the same item coming from china? Kept my order under processing for a week & after wasting my one whole week they stated can not fulfil the item and give their silly reasons. Probably the only good thing about this app is their support which replies very quickly. So not recommended.
Hi there, thanks for leaving us a review!
We do get a lot of inquiries similar to yours about pricing here at Zendrop, so we'll try to provide an explanation to that here as succinctly as we can.
When you go on Ali Express to compare pricing, typically the pricing you're looking at is a price that includes 30-45 day+ shipping times. We know that this is not the type of service you want to provide for your customers, so we offer transparent and up front pricing with quality shipping times right off the bat.
If you go on Ali Express and select a reasonable shipping time, you'll find that often times the price of that product now jumps to 2 - 3x the price that is listed on Zendrop.
To address your concern about processing times, our usual processing time is 1-3 days but on rare occasions, it can take a couple of days longer than that since we are purchasing products from thousands of factories, shipping them to our warehouse, quality checking them and then processing and shipping orders.
We're sorry to hear you had a less than perfect experience and we want to make it right! Please shoot an email to brad@zendrop.com and we'll make sure we get to the bottom of this and help you experience the beauty of Zendrop!
They are only intrested in selling their plan. Its almost imposible to contact them. Its better to use cj dropship.
Thanks for the transparent review! I promise this is not the case, but want to touch base with you, and hopefully turn your experience around. I just shot you an email. I hope to hear back from you soon!
UPDATE: Actually, it doesn't look like the email address we have on file is valid. Please shoot me an email at joshua@zendrop.com when you can. Thanks!
is a very very a varasity of equvilent to one hundred divided by the perimiter equeals pain ful zwendrop
Hey there, I don't quite understand what you mean by this, but would love nothing more than to connect and figure out what your pain points are. Please shoot me an email at joshua@zendrop.com at your earliest convenience so we can go over any pain points you're currently facing!
Ever since I started with Zendrop their ability to import products from Aliexpress has been broken. You cannot import items properly. I was told for 4 days that IT was working on it. This company only wants your $79 a month. Stay away if you need to import from Aliexpress.
They say they have faster shipping because they source with certain vendors but this is not true. My orders still took over 20 days to receive. They gave me Free Plan Plus to change my review to a 5 star but after doing so and using there service it is still worse than any other service I have tried. I will stick with Dser's
Thank you for your feedback on this! Austin from our team has reached out to you via email to assist you with this. Excited to get this to a resolution.
Haven't used it that much, mainly searched through all of their inventory but the selection isn't nearly as much as they proclaim to have and shipping products on low weight/low priced products are ridiculously high.
Hi there. Yes, inventory is one of the biggest challenges when it comes to dropshipping. We do have indicators on the product listings to help mitigate that but we don't actually know about the inventory situation for every single product until our team in China goes to place an order. This is something that we're actively working on improving but we do business with thousands of factories which makes it very difficult to know the inventory situation for 500k different products. For shipping, the pricing is just really high in general right now, but we're very confident that the pricing overall is extremely competitive. I'd love to discuss this in more detail so please don't hesitate to shoot me an email at joshua@zendrop.com. I hope to talk to you soon!
I wanted to try the 7 days free trial, but they charged me immediately. Please refund. WHY WOULD YOU SAY FREE 7 DAYS TRIAL IF YOU CHARGE IMMEDIATELY???? WASTING MY TIME!!!!!!!!!!!!!!!!
Thank you for bringing this to our attention and we apologize for the inconvenience.
To assist you with this, we have reached out to you directly via email and have canceled the charge as well.
Looking forward to hearing back from you and assisting you with this.
Worthless, you guys need to understand, people hate to be boxed in and not allowed to navigate, what is the use of an app, if it stops what it was intended to fix.
Hi there! I'm really sorry to hear that you haven't had a great experience with Zendrop so far. I'd love to touch base with you on the issue(s) you're facing. Please reach out to me via email at joshua@zendrop.com whenever you have a moment. Cheers!
- Update got a sample order and the quality and packaging is similar or worst than other platforms I used. Put the items side by side and there is not difference of quality. Also, this service charge you monthly and plus it charge you more per item the thank you letter didn't come with the order. Absolutely horrible. I will give up on this service it sucks.
- Update: Brad and Joshua are helping get through our issues and for that I change my mind and make this a 5 star for now. Old Experience: I am so disappointed with this app. I had a great plan to migrate everything to Zendrop. I started with the free plan and everything was going smooth. Then I sign up for the pro plan and everything started to go down hill from there. the Aliexpress import featured stop working. Then customer support was discussing logistics with me told me that a 25 CM plush that could get compress will cost 28 dollars for shipping and that turn me off so hard. Here is the ridiculous logistic they were showing me: https://app.zendrop.com/product/499933 if you see the product link the 25 CM and the 70 CM shipping is almost the same. which is insane because the weight is totally different and their size well of course 25 CM and 70 CM can't compare. I though they had a flat rate of $6 or $9 for the express shipping but they started to give different shipping rates. I was starting to wonder why would I pay 49.99 a month if their shipping is so expensive. After that things got even more weird they have other products for the same size with the flat rate but only mine the one that sell a lot was different in terms of shipping that was a little fishy in my opinion here is a item that is bigger but they charge way less for shipping. https://app.zendrop.com/product/18661 I hope they get their logistics together and solved this because this is the reason I downgrade to a free plan and planning to go to another platform at the moment. I told the customer girl to give me a reason to stay but she didn't have one so I left. I am willing to turn this review to 5 stars if they do the right thing and fix these issues
Hi there!
We're really sorry to hear that your experience hasn't been great since you upgraded to the Pro plan, but we appreciate you taking the time out of your day to leave us your feedback.
Yes, we unfortunately ran into an issue with the AliExpress import feature recently. A hotfix was released, but there are still some issues, and our development team is hard at work doing everything they can to correct everything as quickly as they possibly can.
For the shipping cost, we're actually in the process of making some changes there to be more transparent with all of our users so there are going to be some products that haven't been updated since we have hundreds of thousands of products in our catalog. When we started Zendrop, we thought a standard shipping fee was the best way to do things, but we’ve realized that in order to provide full transparency to our users, we want to provide accurate product and shipping pricing as best we can. The total price is the same as before, but now you get a better sense of the cost for products and shipping individually.
With that being said, all of these things are being worked on, and we're doing everything we can to complete them in a timely manner.
We'd really love for you to give us another shot, and provide us with an opportunity to make this right for you. Please feel free to shoot our COO, Brad, an email at brad@zendrop.com so he can help sort you out.
Talk to you soon!
Next time please let your costumers know that you don't have the product in stock, and that the shipping times will be longer than your stated 10-15 days. If you don't communicate with us, how will I know the product is out of stock and will be delayed for possibly another month? Currently have 100+ orders to fulfill. Do better.
Hey there!
Thank you very much for your feedback.
First, I wanted to say I'm sorry to hear that your experience with Zendrop hasn't been the best. We absolutely want to make this right, so please reach out to me via email at joshua@zendrop.com at your earliest convenience.
Second, I wanted to explain how this works behind the scenes. When it comes to the dropshipping business model, and the thousands of products / factories that we do business with, it's currently incredibly difficult to have a pulse on when something is going to be out of stock or there's a processing delay -- this is something we're informed of after an order is placed and our partners in China inform us of any issues. The only way we'd be able to understand the status of every product in our catalog is if we contacted each factory on a daily basis inquiring about the status of every product they're able to provide. As it stands, with 500k+ different products in our catalog, this isn't possible, but we're working on some very big improvements that will alleviate a lot of these logistical headaches.
I hope this explanation helps, but again, please don't hesitate to reach out to me via email so we can discuss all of this in greater detail. Cheers!
Overpriced Shipping for EU, and many products have disappeared from my Import list after a while, without medoing anything. Definetly wouldn't recommend
We are sorry to hear that your experience with Zendrop was less than ideal.
We have reached out to your email to assist you with this and will make sure to work with you to a resolution on the imports and the shipping cost issue.
Looking forward to getting this to a resolution and elevating your experience with Zendrop.