Zendrop ‑ Dropshipping & POD

Customer support is great. Fast shipping times and most importantly products are high quality.

Amazing Customer Service Thank you Mariena and the team appreciate your help. been really helpful thanks

great and fast help, I spoke to Ian and he was extremely helpful and responded and sorted out my problem fast

Best customer service! Keep it up!

10/10 They are so understanding and helpful and they take their time to explain and my sure you understand what you are doing. Great customer service.

Some of the features do not work as advertised. Such as the Aliexpress importer. The importer has had issues or reports of not functioning for nearly a year. Customer service in regards to any assistance in getting it to work was dissatisfying. I also made the mistake of topping up my credit balance to try and order some samples. However, you can't use the balance to do that and it was not very obviously stated as far as I can see. I will say the support agent I ended up dealing with to assist me in refunding the balance was helpful, which is the only reason I bothered to write this review.

juan was amazing he helped me gain access to my zendrop account with ease

I am so confused and would not want anyone to experience what I am going through. I contacted support and I still do not understand why this has to be so difficult. So far, I keep spending money, $49, $39 and I received an email to purchase PLUS at $197 for 12 months. Why would I want someone to go through this?

You are overcharging products from aliexpress + you are overcharging shipping.
In other words, paid subscriptions are not enough, you also take a cut from the price of the product + shipping (I really don't understand why you have standard $8 per shipping considering the fact that you provide same time frame delivery as the vendors on aliexpress, it's not like you charge $8 and get delivery in 5 days).

I understand that you need to make $ but it's cheaper to do it with others than with you.

And don't get me wrong, others charge subscriptions like you and they take a cut from the product's price when importing it, but they give you option to import whatever you want and their cut is way less than yours which means a decent margin for us the sellers and opportunity to make sales with competition.

You policy of "getting a quote" from our suppliers doesn't mean anything if the price provided is 50% more than the price on aliexpress.

I've been using this app a little under 2 months now and after trying every other dropshipping supplier app, honestly, I like this one the best and have recently upgraded to the plus plan. It very simple and easy to use and the customer service is very great.