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TERRIBLE!!!!
If you want to have very late shipments and angry customers, and also to be wrongfully and double charged for stuff, then this is the app for you.
It all seems easy and nice on the surface, with the well designed interface, and somewhat easy to link products to your store (when it works), but then it turns into a real mess very fast. More than half my orders took well over the 4 day window they promise (which is already very long). When this happens you will not be notified at all, there is no communication or updates. The customer service is always available but they give you generic cut and paste replies that will not actually solve the issues.
I do not understand how this company has a 4.8 rating? beware!
Thank you for sharing your feedback, and we sincerely apologize for the issues you've encountered. We understand your frustration, and we’re committed to resolving these matters. We will be reaching out to assist you further.
I recently had an issue that needed urgent attention, and the support team at Zendrop truly went above and beyond. They stayed with me throughout the entire day, providing constant updates and advice until my problem was fully resolved. Their dedication to ensuring customer satisfaction is outstanding – it’s rare to find such commitment and care in support. Not only did they solve my issue, but they also offered valuable insights and advice that made a difference. I highly recommend Zendrop for their exceptional support alone. High regards to the Zendrop team for their professionalism and dedication!
Thank you so much for sharing your positive experience! We're thrilled to hear that Zendrop's support team was able to go above and beyond to resolve your issue and provide valuable advice. Your feedback means a lot to us, and we’ll be sure to pass along your kind words to the team. We truly appreciate your recommendation and look forward to continuing to support you!
If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice.
The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production.
To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous.
UPDATE 11/25
Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management.
Avoid at all costs.
We sincerely apologize for the challenges you've faced and the frustration caused. We understand your concerns and take your feedback seriously. Please reach out to us at austin@zendrop.com and we're more than happy to help you out.
Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.
Easy to navigate, great support agents, overall one of the best apps you could use for Shopify.
Thank you for the great feedback! We're thrilled to hear that you find the app easy to navigate and that our support agents have made a positive impact. We’re proud to be a part of your Shopify experience and appreciate your support!
Zendrop has been very helpful
Thank you for sharing! We're glad to hear that Zendrop has been helpful to you. If you need anything else, feel free to reach out!
I had the absolute best experience with this assistant! Not only were they incredibly knowledgeable and helpful, but they also showed so much patience and spent a lot of time making sure my problem was completely solved. It truly felt like they cared about helping me and went above and beyond to find the perfect solution. I couldn't have asked for better support—thank you so much!
Thank you for sharing your wonderful experience! We're so glad to hear that the assistant was not only knowledgeable and helpful but also patient and dedicated to finding the best solution for you. Your appreciation means a lot, and we're thrilled that you received such excellent support!
I am very thankful for the support I received from Zendrop team. Recently, when I needed help with a few issues. They stepped in quickly and handled it with impressive efficiency. Everything was resolved seamlessly and without delay. I couldn't be happier with the support I received :)
Zendrop is fantastic. Specially their customer service. I cant describe how reliable and always responds promptly,.
Thanks team
I mean this with absolute sincerity, this is the best customer service I have ever received. I had the pleasure of speaking with Merjerrie (Merj). She worked with me for over an hour, problem solving, finding work around, and ultimately solving what seemed to be an impossible problem (we were fighting we a glitch that occurred when I tried to connect platforms). She was patient, understanding, kind, and attentive. If she is a reflection of the company’s values and approach I’ll never stop singing it’s praise!