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I am new to Zendrop but so far my experience has been great. The app is very streamlined and easy to use, and the customer support is top notch!
I had a doubt about one tracking number and all my follow up was clear and the attention was clear!
I’ve been waiting for over two weeks for some of my store orders to be shipped. Despite raising multiple complaints, Juan keeps telling me to wait patiently. It’s been more than two weeks now, and he’s still asking me to wait.
To make matters worse, they deactivated my account without fulfilling my orders or issuing a refund.
This has caused me to lose both customer trust and money.
I feel like I’ve been scammed by Zendrop.
We sincerely apologize for the frustration you've experienced with your orders and account. We understand how upsetting this situation must be. Please reach out to us at austin@zendrop.com so we can offer solution for you.
great costumer support and really nice agent, thank you
Excellent customer service! The app is superb and interactive.
Did A Amazing job!! KEEP HER AROUND!!
Marian was extremely helpful and professional answered and supplied all the information I need to correct a self imposed issue
Easy to navigate and provides enough trainings
Excellent help! I'm excited to work with a great company!
I am always confident that the Agents will answer my questions at anytime.
They work 24/7.