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great support, fast and +reliable!
I'm a beginner drop shipper and just started using Zendrop. My experience has been great so far; the platform is straightforward to navigate and has many useful features. I had some issues with my subscription plan, but their Customer Service is top-notch.
Karrie assisted me and I appreciated the help!
You are overcharging products from aliexpress + you are overcharging shipping.
In other words, paid subscriptions are not enough, you also take a cut from the price of the product + shipping (I really don't understand why you have standard $8 per shipping considering the fact that you provide same time frame delivery as the vendors on aliexpress, it's not like you charge $8 and get delivery in 5 days).
I understand that you need to make $ but it's cheaper to do it with others than with you.
And don't get me wrong, others charge subscriptions like you and they take a cut from the product's price when importing it, but they give you option to import whatever you want and their cut is way less than yours which means a decent margin for us the sellers and opportunity to make sales with competition.
You policy of "getting a quote" from our suppliers doesn't mean anything if the price provided is 50% more than the price on aliexpress.
Thank you for sharing your feedback. We have reached out to you via email to assist you with this.
As always, Zendrop Staffs are dependable, knowledgeable, fast in solving any issues & very professional in handling my problems.
Janelle, Molly, Joanna Lou , Jo, Juan, Cyril, Ian, Jemima, Joshua, Isamara, Jinkee & Darlene are assets to your co. I’m grateful for their speedy resolutions about my various concerns.
I had also the opportunity to contact their Support Manager, Mr. Austin Zafar, who readily alleviated my fears pertaining to a complex problem with my orders.
They are a top notch Team, giving quick replies thru email & simultaneously in my Zendrop account for follow ups.
Zendrop has a good collection of nice products which proved to be winners for my shop.
MultiDealz
Very good customer service. They overdeliver when it comes to their customers.
I would recommend Zendrop to a friend because you make it easier to set up a Shopify store.
I just started using ZenDrop and they've been great thus far. I've had excellent customer service, they're very attentive to answering my questions, and their FAQs is a tremendous help. From explaining the behind the scenes process to their Zen Drop Academy, ZenDrop genuinely makes an effort to give you all the information you need to be successful.
i had been into different companies but the support and help from zendrop is the best ever assistance i got. Zendrop has the best support team very quick responsive and resolves issues in matter of minutes. definately recommended.!
always there to help you
Es una app estupenda y la atención al cliente es perfecta, el asistente Jacob me ayudó muchísimo.
Thank you for your feedback! We're so glad to hear that you had a positive experience with our app and that Jacob was able to assist you. We’ll be sure to pass along your appreciation to him! If you need any further help, don’t hesitate to reach out.