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they sourced two products for me in one day that werent listed. theyre always responsive, thank you Rafaela!
Thank you for sharing! So glad Rafaela and the team could help source your products quickly
Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then.
If you value response times. Highly Recommended!
Thank you for your kind words! We're glad the support team helped you efficiently. Happy sourcing with Zendrop!
I would like to give a big shoutout to Mariane! She was extremely helpful and supported me with remarkable patience. Every single one of my questions was addressed with the utmost care and friendliness, making me feel well taken care of at all times. Her dedication and professionalism are truly noteworthy and a huge asset to the support team. Thank you for the excellent service, Mariane – employees like you make all the difference! Thank you.
Thank you for your thoughtful feedback! We're so glad to hear that Mariane provided such outstanding support and made you feel well taken care of. We truly appreciate your recognition of her dedication and professionalism—she's definitely an asset to the team. We'll be sure to share your kind words with her. If you ever need further assistance, we're always here to help!
Easy to navigate and that’s about it. Sadly i am a plus member. Extremely hard to get customer service, when trying to get a resolution about orders that were shipped from December 2nd i have received no straight answers. I have refunded customers and placed them a free order through hypersku just so they get their stuff. Here it is Christmas night and i just received another email from a customer requesting a refund from a December 2nd order that tracking says in transit thank you for waiting. Yall need to drop js express. Letting zendrop fill some of my Black Friday orders was the worst decision I have ever made. I will never use zendrop again, sadly im out the $500 bucks i just spent on a plus membership….never again, if anyone is reading this and actually cares about their business, please choose another fulfillment company
We sincerely apologize for the experience you’ve had. We understand your frustration and appreciate your patience. Our team will reach out as soon as possible to assist you further and work toward a resolution. Thank you for bringing this to our attention.
I am new to dropshipping and Harvey from Zendrop provided outstanding support in helping me secure a supplier agreement for my dropshipping business. The responses were quick, clear, and super helpful, making the process smooth and hassle-free. I truly appreciate the professionalism and efficiency. Highly recommend Zendrop’s support team—thank you, Harvey!
Thank you so much for the kind words! We're thrilled to hear that Harvey was able to assist you effectively and make your experience smooth. We truly appreciate your recommendation and are excited for your success in dropshipping!
Zendrop has been a game-changer for my business! Their seamless integration and fast shipping have saved me so much time and hassle. The customer service is amazing, always ready to help when I need it. Thanks to Zendrop, I've been able to focus more on growing my brand and less on logistics. Highly recommend! THE ONly one i will love to and will make me happe no didy is tunr my billing littil down i'm struglin now but anything els is top.
Khubaib from zendrop had very good customer service, and he provided genuine help with my problem, instead of ignoring it/not really caring. about the issue. I really appreciated his help, and he explained in very understandable ways.
It’s awesome that Khubaib was able to help you out so effectively! Great customer service like that can make such a difference when you’re dealing with issues. Glad to hear your experience was so positive!
I'm new in Dropsshipping, but the best choice is getting ahead with an aget than I found Zendrop, easy to setup, amazing platform, amazing products and the most important amazing support, always polite and very very very helpful, I higly recommend this platform, It provides all you need to start an amazing business!
Thank you so much for your fantastic feedback! We're thrilled to hear that you're finding Zendrop easy to set up, with great products and support. It's wonderful to know that our team has been so helpful and polite. We truly appreciate your recommendation, and we're excited to be part of your dropshipping journey. If you ever need assistance along the way, don't hesitate to reach out—we’re here to support you!
I’m new to dropshipping and Zendrop is the only supplier I’m currently using for my shop. Jo from customer service was very helpful in resolving my queries regarding the first orders I received. She also sent through relevant reading material that will help me in the future, if I have similar order processing issues. Jo responded within 15 minutes after submitting my questions in the Zendrop chat app, as the bot could not resolve. Not sure if Zendrop customer service always respond that fast but good to know that it's possible to resolve any issues quickly.
Thank you for sharing your experience! We're thrilled to hear that Jo was so helpful in addressing your queries and providing valuable resources. It's great to know that Zendrop’s customer service was able to resolve your issues quickly. We appreciate your feedback, and we hope your dropshipping journey continues to be smooth and successful!
Merjerrie from Zendrop Support is an absolute lifesaver! When my store faced a labor-intensive crisis affecting hundreds of products, she stepped in with unmatched enthusiasm and a super friendly, happy demeanor. Even though it took her hours to meticulously fix every single product, her dedication and positive energy turned a potential disaster into a resounding success. I truly felt valued as a Zendrop customer, and her exceptional work ethic and genuine care restored my faith in the brand. Thank you, Merjerrie, for your outstanding support and for making my day!
Wow, what an amazing shoutout for Mae! It sounds like she truly went above and beyond to make your experience incredible. Thank you for sharing your feedback—it’s always a pleasure to hear about outstanding support like this! I'm sure Mae will appreciate knowing how much her help meant to you. 😊