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Usman, tech support for Zendrop was the only person able to fix a 6 day issue. Thanks again to his tech savvy services! He was patient and quick to responding and stayed with me the whole way until the matter was resolved.
Thanks again Usman!
Thank you for sharing your experience! We're thrilled that Usman was able to resolve your issue and provide such attentive support. Your appreciation means a lot, and we’ll make sure to recognize his efforts!
I had a few questions in regards to Halloween sale, and Ivan from the chat team would very nice and helpful - he explained all in details and i decided to make a purchase.
Thank you for sharing your experience! We're thrilled to hear that Ivan provided you with helpful and detailed assistance regarding the Halloween sale. We appreciate your decision to make a purchase and are here to support you anytime!
Today I had an issue with my store thanks
We’re sorry to hear that you had an issue with your store today. If you haven’t already, please reach out to our support team so we can help resolve it as quickly as possible. We’re here to assist you!
Easy to add products to the site, and the 24/7 tech support is EXTREMELY helpful, I can get ahold of them at even the most absurd hours of the night, and they're always quick to respond. They have my vouch!
We appreciate your detailed feedback! It's great to know that adding products is a breeze and that our 24/7 tech support is meeting your needs. Thank you for your review!
The supporting team is guiding and responding very fast.. thanks to them.!
Thank you for your kind words! We're so glad to hear that our support team was able to assist you quickly and effectively. We truly appreciate your feedback and are always here to help whenever you need!
Nyka was very extremely helpful in troubleshooting an issue for me and it was resolved quickly so thanks again and keep up the good work!
We’re so glad to hear that Nyka was able to help you quickly! Your appreciation inspires us to keep delivering our best. Thank you!
I’ve been using Zendrop with my Shopify store, and it has completely transformed my drop shipping business! The integration is seamless, making it super easy to import products and manage orders. The product selection is fantastic, offering fast shipping options, which has significantly improved my customer satisfaction. I love the automation features, especially the automatic fulfillment and real-time order tracking which saves me so much time and effort! If you're looking to streamline your drop shipping business, Zendrop is a game changer. Highly recommended
Thank you for sharing your experience! We're thrilled to hear that Zendrop has transformed your drop shipping business. It’s great that you find the integration seamless and appreciate the product selection and fast shipping options. We're glad the automation features are saving you time and effort! Your recommendation means a lot to us!
Support is great, always quick to respond and always sort out the issue.
Thank you for sharing your experience! We're so glad to hear that our support team has been quick to respond and able to resolve any issues. We appreciate your feedback and are always here to help whenever you need us!
I have been using Zendrop for over slightly a month now, and I have to say that I’m fairly disappointed.
While I generally think they have a good customer team, they seem to have trouble coming contact with their fulfillment team. For instance, when I made sample order and had a question about the delivery process, I was told that I will get an answer between 24-48 hours from their shipping team. I waited patiently and It took about a week, before I got a reply.
Additionally, their fulfillment team don’t seem to care sending packages in Chinese letter (while advertising it in English) and the local supplier don’t seem to care if you get your product or not (at least in Greece).
All of this increases the chance of getting upset customers, decreases customer loyalty and will for sure hurt your brands reputation.
I don’t see how you can scale your e-commerce business like this.
I’m really dissatisfied that I already bought the Zendrop Plus Plan for one year.
Working w/ Zendrop on managing a few orders in transit, one order had sat for a few days without any movement, contacted their support team, and Darlene assisted me straight away with a few updates in between and got working on the problem / solution. Also, she gave me alternative's on what the issue could be but overall she sorted out the issue of tracking in about 48 hours from the time i reported and got the package moving and on it's way. Great service and kept me updated all the way.
Thank you for your feedback! We’re pleased to hear that Darlene provided great service and resolved the issue quickly. Your satisfaction is important to us!