评论 (10,419)

整体评分
4.7
每个评分等级的数量
  • 83% 的评分是 5 星
  • 14% 的评分是 4 星
  • 2% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2025年2月19日

Great assistance by Khubaib. Tracked down the info and got back to me right away. Thanks so much!

Cove Collective™️
加拿大
2个月 人在使用应用
Zendrop已回复 2025年2月21日

Thank you for your feedback! We're glad to hear that Khubaib provided quick and efficient assistance. We appreciate your support!

2024年12月16日

Agent Shiza was very helpful in providing me with tracking information about my customer order. Thanks for your quick response and guidance.

Teresa's Fashionista LLC
美国
1年多 人在使用应用
Zendrop已回复 2024年12月20日

Thank you for your feedback! We're thrilled to hear that Shiza was able to assist you with tracking information and provide quick, helpful guidance. We appreciate your kind words!

2025年2月1日

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to switch to a different dropshipper but the reviews of all of them are so nightmarish , it just as well to stay. With the Chinese New Year upon us and shipping stopped out of the warehouse until February 12th, that is a store killer in the making. Perhaps Zendrop needs a way to fulfill more in the US to make situations like this less likely to happen.

The Northeast Loft
美国
3个月 人在使用应用
Zendrop已回复 2025年2月11日

Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns about product variety and shipping delays, especially during busy times like the Chinese New Year. Your feedback is invaluable, and we'll definitely take it into consideration for future improvements. Thanks again for sticking with us!

2025年1月18日

Ivan was incredibly nice and helpful! He went out of his way to assist me, addressing my concerns with patience and clarity. His friendly attitude made the entire experience enjoyable. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Cantavo
荷兰
3个月 人在使用应用
Zendrop已回复 2025年1月24日

Thank you for sharing your experience! We're so glad to hear that Ivan was able to assist you with patience and clarity, and that his friendly attitude made the experience enjoyable. Your kind words mean a lot, and we’ll be sure to pass them along to Ivan. If you need anything else, we're always here to help!

2024年12月11日

I have used the support team several times and every time they have been very helpful and solved the problem every time. Great job Support Team!

Everyday Goods and Gadgets
美国
10个月 人在使用应用
Zendrop已回复 2024年12月13日

Thank you for your kind words! We’re thrilled to hear that our support team has been consistently helpful and effective. We’ll continue working hard to provide excellent service!

2025年2月23日

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

Brush Tornado
加拿大
22天 人在使用应用
Zendrop已回复 2025年2月24日

Thank you for sharing your experience! We're so happy to hear that our support team has been helpful and detailed in assisting you. We know how important reliable support is for entrepreneurs, and we're always here to help!

2025年1月14日

the service is really good there is someone there for you at any time i recommend

straption
加拿大
10个月 人在使用应用
Zendrop已回复 2025年1月17日

Thank you for your great feedback! We're so happy to hear that you've had a positive experience with our service and that our team is always there for you. We truly appreciate your recommendation and are always here to help whenever you need!

2024年12月19日

I cannot praise Zenrop enough for their outstanding service, but the true star of my experience was their incredible agent, Liezel. From the moment I reached out for assistance, Liezel went above and beyond to ensure my issue was resolved promptly and with genuine care.

Her communication skills are unparalleled—she listened attentively, asked the right questions, and explained everything with clarity and patience. Not once did I feel rushed or undervalued as a customer. Liezel’s professionalism was complemented by her warm and empathetic demeanor, which made the entire interaction a pleasure.

What truly stood out was her proactive approach. Liezel didn’t just solve my issue; she provided thoughtful suggestions and personalized solutions that exceeded my expectations. It’s rare to find someone so dedicated to delivering a seamless customer experience, and Zenrop is lucky to have her on their team.

If you’re considering Zenrop, know that not only is their service exceptional, but their commitment to customer satisfaction—exemplified by Liezel—makes them a cut above the rest. Thank you, Liezel, for turning what could have been a stressful situation into a fantastic experience! Zenrop has earned a loyal customer for life.

PopBox Boutique
英国
2个月 人在使用应用
Zendrop已回复 2024年12月26日

Thank you so much for your incredible feedback! We’re absolutely thrilled to hear about your positive experience with Liezel. It’s clear she went above and beyond to ensure your satisfaction, and we’re lucky to have her on the team. Your kind words mean the world to us, and we truly appreciate your loyalty. If you ever need further assistance, we’re here to help! Thank you for choosing Zendrop!

2024年12月15日

I going to write very honest review no BS and will keep it very simple.

pros.
They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though
customer service is great very helpful people mostly try to help.

Cons
Horrible shipping selection, very bad packaging. even the product is great their package make things worse.
again even if you find a good quality product shipping and delivery will ultimately ruin customer experience.

Suggestions.

Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling.
Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail.

Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.

Hstrends
英国
7个月 人在使用应用
Zendrop已回复 2024年12月19日

We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.

2025年1月12日

My experience so far is great! Had a couple of questions so I contacted Support, and within 5 minutes I got contacted by Chris who had helped me amazingly with all my questions and concerns. I have learned new things and I am ready to continue my journey with Zendrop.

5 stars!

Pulse Riot Streetwear
荷兰
21天 人在使用应用
Zendrop已回复 2025年1月14日

Thank you so much for your 5-star review! We're thrilled to hear that Chris was able to assist you quickly and effectively, and that you've learned new things to continue your journey with Zendrop. Your feedback means a lot to us, and we appreciate your support!