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support réactif via le Chat (Module 3: How to Get Help from Zendrop Support). les produits sont quali, en ce qui concerne le délai de livraison je pense que c'est correct, à voir au fil des commandes et par la suite afin d'avoir un délai de livraison plus rapide. l'option "autre" d'en le Chat serait bien pour joindre plus rapidement le support humain dans les cas particuliers. Sinon je recommande pour la fiabilité et les tarifs forfaits sont correctes et ça filtre la qualité des produits donc c'est top !
Thank you for your detailed feedback! We’re glad to hear you appreciate the product quality, delivery times, and responsive support. Your suggestion about improving chat access to human support is valuable, and we’ll definitely consider it. We're grateful for your recommendation and are here to support you every step of the way!
Keeps the promises. Shop was configured and available from day one, with a huge selection of products to choose from for your store. Although I had some issues starting and setting up I was assisted professionally via Instagram and email, making sure everything goes to plan and works as intended.
Customer service helped me in an amazing way ! Super kind, and instant help. When i had another issue right after it, i got amazing support again. I definitely recommend this app, the support is great, understanding, and helps fixing any issues asap.
I am really pleasant with Zendrop app experience. It made every of my order so much easier to track and to fullfil. Would recommend it 100%!!!
Their customer support is patient, provided my case with very detailed solution, especially the representative named Nyke, she was very very informative and recieved all the help needed from her! People like her in Zendrop team prove my decision moving to Zendrop like a no brainer!!
Honestly not worth the risk, seems there is no way to get in contact with support. Everything I have looked up tells me to go through the 'AI-chatbot' on their website, except there isn't even an option for that...
I have 0 products on my site and currently being charged $70.
We’re truly sorry for the frustration and confusion you’ve experienced—that’s absolutely not the kind of experience we want anyone to have. We understand how upsetting it is to feel like there’s no support, especially when you’re being charged. We’ll make sure someone from our team reaches out to you directly as soon as possible to resolve this and ensure you get the help you need.
I was charged for two months without any prior notification, even though my store was never published or used. Zendrop refused to refund the April charge, citing a strict 5-day refund policy, despite the fact that I never utilized their services. This approach feels unfair and lacks transparency. I would caution others to be wary of such billing practices.
We're very sorry to hear about your experience. We understand how frustrating unexpected charges can be, especially when you haven’t actively used the service. Please reach out to austin@zendrop.com so we can have your account checked and help you further.
Great support and easy to use tools to make everything smooth and convenient! Customer support is top tier!
The customer service and communication is awesome. They really go above and beyond to make sure your queries and issues are resolved. They even follow up to make sure you dont need any more help.
Thank you for your wonderful feedback! We’re thrilled to hear our team goes above and beyond to assist you and follows up to ensure everything is resolved. Your appreciation means a lot to us!
Installed the app into my website, came back 2 days later and the app took over my themes and auto submitted a ton of random products into my website and made them active without me doing any of this. On top of this, it then bumped my subscription up to the paid tier automatically.
I removed everything, changed my theme back, and uninstalled the app.
We’re really sorry to hear about your experience—that should never have happened. We understand how frustrating it is to have your store and subscription impacted without your consent. Thank you for bringing this to our attention. We’ll be reviewing this issue urgently, and a member of our team will reach out to you directly to make things right.
Zendrop has been a game-changer for my store! The platform is intuitive and easy to use, especially for beginners. Product import is seamless, and the shipping times are better than expected. Their customer support is fast and helpful, and the branding options are a big plus. Highly recommend for anyone starting with dropshipping!