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Zendrop has been a game-changer for my store! The platform is intuitive and easy to use, especially for beginners. Product import is seamless, and the shipping times are better than expected. Their customer support is fast and helpful, and the branding options are a big plus. Highly recommend for anyone starting with dropshipping!
Today, Merjerrie assisted me with my questions and concerns, came to my rescue, and helped me solve the problem. I am very grateful for her support, especially since we are under much work pressure. Krisnalyn also helped by quickly reporting the issue. Thank you so much to the entire team!
Easiest Dropshipping system out there. Sign up, find products, get orders, fulfill them. They make it as easy as possible. Customer Service is top notch too.
I’m really impressed with Zendrop’s outstanding service and super fast responses. Their support team is always ready to help and resolve any issues quickly and efficiently. It makes managing my dropshipping business so much easier and stress-free. Keep up the great work!
I was barely outside of the refund window without even realizing I would be charged. It's been 8 days since I was billed with no sales or usage and I had no idea. They made no exception for me, seems like they don't care too much about their customers. I was planning on coming back to the service at another time as a paying customer, but that ship has sailed.
We're really sorry to hear about your experience. We understand how frustrating unexpected charges can be, especially when you weren’t actively using the service. We truly appreciate your feedback and will be reaching out shortly to see how we can make things right.
I had an issue with my account credits and reached out to Zendrop support. Liezel was incredibly helpful, professional, and patient throughout the entire process. She made sure everything was clearly explained and followed up until the issue was fully resolved. Great customer service experience. Thank you, Liezel and Zendrop!
great and fast support, with incredible nice guy who knows everything it was a pleasure and in 10 minutes we solved all of my problems. Excellent thank you
Quick and helpful customer support. Hasnain was able to explain everything as simple as it was. So much quicker and better than AutoDS. 100 % recommend Zendrop.
It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.
We're sorry to hear that you had such a frustrating experience. It sounds like the logistics and automation didn’t meet your expectations, and we understand how that can be disappointing. We appreciate you sharing your honest feedback—it's valuable for improving the service. Please reach out to austin@zendrop.com so we can further assist you.
I would sincerely thank the support team for answering my questions in details, especially Ms. Nina for here unmatched openness to answer each of my concern, leading to optimum in having a successful and enjoyable business journey. I would undoubtedly continue using Zendrop as I consider myself at the hand of the right support team. :)