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So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise.
It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images.
Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!
Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped.
One star off for the processing time taking so long but one star back on for their support team's excellent service.
Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!
I recently had a concern about my billing cycle and reached out to Zendrop's support team. Harvey, the representative I spoke with, was incredibly prompt and helpful in resolving my issue. He took the time to explain the breakdown of my bill, which I greatly appreciated. As someone new to Zendrop and Shopify, this level of support has been very reassuring. I look forward to continuing to work with Zendrop and highly recommend their service!
Thank you for sharing your experience! We're so glad to hear that Harvey was able to resolve your billing concern promptly and provide clear explanations. It’s great to know that the support has been reassuring as you navigate Zendrop and Shopify. We appreciate your recommendation and look forward to continuing to support you!
The crew at Zendrop is always quick to respond. Amazing assistance with any issue or need. I could not ask for better customer service.
I just had a chat with one of the customer representatives, and I must say, she was incredibly helpful! Her professionalism and willingness to assist made my experience smooth and stress-free. What an amazing person – truly a shining example of excellent customer service.
Thank you,
Shize,
zendrop... i do not have a good story to tell. i am a beginner at this shopify store for fashion jewelry. i paid webdesigner to put together our site with about 65 beautiful pieces. i first chose dsers for the first setup and used aliexpress for product...it looked good but delivery was slow and the packageing was a plastic bag...not good for sales....so 2 months into this i switched to zendrop. that was a mistake. ever iteam on my webpage showed 'sold out' and i could not change it. i thought i was hacked and shut it down. i am still trying to recover. zendrop suggested going to each iteam and writing a new description and link in the iteam to zendrop. i do not have that skill and i think would not look as good as the professional designer had it set up.
We’re so sorry to hear about the difficulties you've experienced, especially as you’re getting started with your Shopify store. We understand how frustrating it must be, and we apologize for the issues with product listings and the recovery process. Our team will reach out to offer support and help resolve the situation.
The customer service is very quick and responsive.
I am having a lot of problems with product delivery currently, but with the customer service help, I might be able to solve it soon.
This is the downside, I am very disappointed with the miscommunication the shipping process. I've had some products sent back to the warehouses and they didn't say anything. Hopefully it's not a recurring issue.
SHIZA, the customer service girl is being very helpful.
Thank you for sharing your feedback! We’re glad to hear that Shiza has been helpful in assisting you. We understand your concerns about the shipping process and miscommunication, and we sincerely apologize for the inconvenience. Our team will work to ensure this issue is addressed and avoid it in the future.
Excellent Customer Service Experience with Zendrop -
I’ve had a great experience with Zendrop so far. I encountered an issue with my business in the early hours of the morning, around 3:30 AM, and didn’t expect a quick response from their customer support team. To my surprise, I received a reply within moments. The representative was incredibly helpful and resolved my issue in just a few minutes. Zendrop’s service is fast, efficient, and friendly. Highly impressed and very satisfied!
i am more than satisfied with zendrop. the support is always available quickly and helps very well. it has never been so easy to have a reliable supplier. i look forward to working with them in the future.
Zendrop is the best for dropshipping, thousands of products available. But what I like the most is customer service. Very friendly and really helpful. And they take less than 1 minute to get back to you!
I’ve been using Zendrop and it has completely transformed my dropshipping business. The platform is incredibly user-friendly, with a seamless integration to Shopify, making it easy to find high-quality products and start selling fast. The best part? The fast shipping times, especially for U.S.based orders, which has helped me improve customer satisfaction significantly.
Zendrop's product catalog is impressive, and I love the fact that they handle everything from sourcing to fulfillment. Their customer service is top-notch too, always responsive and ready to help.
If you’re serious about scaling your dropshipping business, Zendrop is an absolute must!