Zendrop ‑ Dropshipping & POD , 8,262 則評價

I'm using Zendrop as a supplier for my store, and I must say, their service is top-notch. The chat support is excellent; they're always quick to respond and very helpful. What I love most is their wide range of products. Even if they don't have something in stock, they have the AliExpress import extension, which allows me to access a vast selection of products. It's like having everything I need in one place. I highly recommend Zendrop to anyone looking for a reliable supplier with a great product range.

My business partner and I launched our dropshipping online clothing store and decided to use Zendrop Pro as our supplier. At first the features of the Zendro Pro, were exactly what we were looking for, especially since they promise faster shipping than AliExpress and Alibaba, which was one of our main concerns, and the AliExpress import tool! Since the quality of the Zendrop Men's Clothing catalog is pretty limited we found the flexibility of this tool to be amazing. We can use products from the direct Zendrop catalog and import products from AliExpress for our store! However, we have ran into some issues as we are launching, such as long waits for sample products (leaving us concerned that it will take long for our customers as well) and shocking and unfortunate lack of quality for some of the items ordered from the Zendrop catalog (the sweaters looked so good in the images but what we got was nothing near it).

However, the main reason why I am leaving this review is because of a situation I had with a specific sample order. My business partner and I are being very selective on which products we want to publish on our store and therefore on which products we sample. We decided to sample the "Double Stitch Jeans" and 2 days later we got a message from Aldrin, Zendrop staff. Turns out the product we ordered is out of stock and they had another item that was similar and wanted to confirm with us if that item was okay. My partner and I inspected the image sent and noticed some strings on the pants that were not shown on any of the pictures of the original product. We, therefore, asked Aldrin if the pants had strings and he replied no that the strings were on the jacket of the model. However, when I received my item on April 29th, 12 days later, it turns out that the pants did come with the strings. I messaged Zendrop that I received a product that I did not order. I expected top notch customer service from them, but was disappointed.

Cyril responded to my message asking for my order number and picture of the product. I responded to her with that information but also informed her of the situation that I was told there would be no strings. I also told her that I looked at the product listing and they had recently updated the product listing putting that it’s out of stock and ADDING the image that Aldrin sent me. I told her clearly that the picture was not there beforehand.

I explained to her in detail that it may seem as if I got the product that was listed, but that was not the case because the pants that I intended to order did not have any strings and this picture was uploaded afterwards. Furthermore, I was told that it did not have strings! which is the only reason why I confirmed the order. If not, I would have not confirmed it.

Cyril proceeded to responded with messages like
"Upon checking they are same as the product that you ordered"
"the product that you ordered and the product you received are the same"

After providing screenshots of my conversation with Aldrin and a screen recording of me clicking on the link of the picture of the similar product that was NOT the original product, she responded with

"The product listed matches what you received. Our logistics team sent a photo for you to confirm if we can reship a similar product. This ensures we meet your needs precisely. Thank you for your cooperation and understanding in this matter."

I never felt more gaslit in my life. She then proceeded to tell me that based on their polices, I would not be able to get a refund, which you know what at this point I was like whatever. It is what it is, they obviously do not care about the mistake being made and the fact that she is trying to make it seem like I ordered the product that I wanted, when based on all my evidence it was obvious that I did not!

Therefore, I finally asked "is there any accountability from Zendrop on the fact that I was told that there would be no strings on the product but there was?"

She replied with a screenshot of the image they added AFTER they found out it was out of stock and said "Here is the product listing on Zendrop that is the only proof that I can provide"

I then responded "Did you see my screenshot where Aldrin said there were no strings?"

She finally responded, "Apologies for the confusion caused."

Why did it take this long for them to apologize? They were so quick to defend themselves and make it seem like there was no problem.

My friend and I are still willing to work with Zendrop for the time being, but unfortunately at this point we are already looking towards going onto another provider if this is the type of service we will continue to receive.

I've been using Zendrop for about 4 months and they have been great. Their customer service has been spot on and they will quickly update you by email about items becoming unavailable or changes in price.

Great systems in place to help you become a top seller. Great live programming to teach you the basics of dropshipping and how to succeed. A very wide range of products - (sourcing from other parties if they cant source themselves.) Last but not least they have very fast and friendly customer service that is always happy to help! - Ron

Nothing but good things to say about Zendrop. The best thing is they always have someone helpful available to chat to, the service is excellent.
They've always keep to their word when it comes to shipping times and replacements/refunds. I will always use Zendrop for my current and future drop shipping endeavors even if they don't have something I want to sell, their range of products is great anyway.

As I was updating info on products, I came across some info that was missing, size of a product, and another for what was included. I reached out on the assistant chat feature and a live agent explained to me that they could find the information I was looking for and that I should contact them anytime I had any questions about a product. Thank You Cyril for all your help!

Over all user friendly, lots of good options too. Only sad part is when products randomly are removed from the site, but not auto removed from your store or listed as out of stock. They do send you an email which is helpful.

Fast friendly customer service too

Zendrop has great customer service! You can always reach them via chat. I've also never had any problems with orders or parcels, which has unfortunately happened with other dropshipping providers. I can recommend Zendrop!

The level of customer service when needing help figuring out my brand-new store or trying to fulfill my first order, Zendrop's Customer Service is top notch! My customer had a question about her purchase, and I was able to seek insight about the product from the customer service team and answer my customer's question completely, thank you Zendrop for being my business partner.

Zendrop is amazing. Super easy to navigate, and the customer support is actually really good, You get so used to very trashy customer service, especially with wholesale websites. Zendrops is surprisingly good. They always have answers for your questions, it's 24/7 and you can do it all over chat. I highly recommend zendrop to anyone