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not recommended
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Clothes and shoes, little else.
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Odar problems
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I don't have any experience with Zendrop.
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Do not be fooled. Ive been using this app to try and start drop shipping and it has significantly pushed me behind and made me lose motivation. They couldn't even help me with my sample order. For my sample order its been over 2 weeks and i still don't have it. Please be careful. I was so happy to try this app and start my store and now i have to restart completely. and guess what, i have the plus plan and no help has been given.
Hi there! I'm really sorry to hear about your sample order and also that your experience so far has not been great... the last thing anybody here at Zendrop wants is for you to lose your motivation -- we want the polar opposite. Please understand that we had an influx of new sign ups which caused a massive delay in support ticket responses. We've since restructured the entire support experience and are just about caught up with all of our queues. I truly hope you'd be willing to give Zendrop another chance as the experience you've had so far is not the Zendrop standard.
Poort Support. I had billing questions and their support was no where to be found. They are charging amounts that i dont see it in billing section of their platform. Completely useless platform.
Hey there! Sorry to hear about the billing issues. I'm confident that our Customer Success team helped you resolve them but I'm going to reach out via email to make sure. You'll be hearing from me soon.
I don't usually like to write bad reviews for apps but I had to in this case. I was satisfied with this app at first, and received a sample order from them which I was happy with. I then began marketing my store and getting sales, then came back to the app to start fulfillment shortly after and they jacked up the price of the same item I got a sample for by 4x the price for no reason. I didn't receive any help after talking to support and was just dismissed. Would not recommend this app, use another one instead.
Hey there -- thanks so much for your honest feedback! I believe what happened here is that a very old product listing was being used which had incorrect pricing. The pricing was then updated but wasn't properly explained in the process. I actually already emailed you about this but I haven't received a response yet. I'd love to get in touch with you to make this right. Please shoot me an email when you're able at joshua@zendrop.com. I hope to talk to you soon!
Truly the worst experience of my life.. It's been over 30 days since my orders were done and my products are still not delivered. Paypal has banned me and holding my $2000 for 180 days.. Zendrop just says it's out of their control, its the supplier.. I THOUGHT THAT'S ZENDROP'S JOB, but nope!! They basically ruined my business for me and can't tell me if it might happen again with the next product i test.. I'm laughing because i need to prevent myself from crying about this... Tracking numbers still say in transit, while they are delivered and thus making paypal ban me.. The support says they will find out and then come back 2 days later with an answer that does not answer my question.. They can't tell me what the numbers on my shipping label means, THE LIST GOES ON AND ON AND ON.. I have no idea how this company is still in business.. This is not a fake review, i dare zendrop to go look up my account and see the sh!+show they gave me and keep giving me.. Will not be using this cr@p again...
Hey there -- I'm very sorry to hear about all of the issues you've been having with Zendrop. Our primary focus is ensuring that all of your orders are shipped out to customers in the time frame you're expecting as well as providing absolutely phenomenal support. We're dropping the ball on both and we want nothing more than to make things right. I would really love to have a conversation with you about all of the things you've mentioned. Please shoot me an email at your earliest convenience: joshua@zendrop.com. I hope to talk to you soon.
Up until recently, Zendrop has been a good company. Once the Holiday season hit and we started to get more orders, Zendrop dropped the ball completely! Only a very few customers have received their orders. All the orders I have been helping to track have been lost in the wind. I can't seem to get a straight answer as to where their packages are. My advice is that if you have an item that is selling in your store, be sure to have some on hand already because it will not ship out in time or possibly not be received. As a business, you depend on the manufacturer to help on their part.
ABSOLUTLEY HORRENDOUS. Do NOT use this app. They've screwed up orders in a row on my account, their "processing times" take longer than they say, and they continue to charge me OVER AND OVER again MONTHS after I've switched to their "free plan" and have been in contact with them over and over again. Even Shopify got in on it and cc'd them in an email with me, and this month they STILL charged my card for their app yet again. They CANNOT get it together! DO NOT bother!!! Stay far away!!
Hi Leanne, thanks for taking the time to leave us a review. I've sent you an email from brad@zendrop.com so we can get to the bottom of what happened, fix it and make it right. Please reply to that email whenever you get the chance and I will be happy to resolve this issue!