Reviews (1,429)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies product sourcing and order fulfillment. They praise the responsive customer support for providing effective solutions and educational support for new users. Key features include automation that saves time, fast shipping, quality product selection, and custom packaging options. The ability to use one subscription across multiple accounts is also highlighted as beneficial for those managing multiple stores.
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They are a Godsend! When all the chatbots and YouTube videos proved worthless, Merj answered my email and rescued me! She was prompt, professional, polite, and thorough. She also saved me time, money, and my reputation. I can’t thank her enough!
Wow, thank you for such a heartwarming review! We're so glad Merj could come to the rescue and provide the support you needed. We'll make sure to pass along your kind words to her—she'll be thrilled to hear this!
Excellent Support Team! I was not able to find a product and the support team quickly directed me to the product sourcing. Been sourcing so many products since then.
If you value response times. Highly Recommended!
Thank you for your kind words! We're glad the support team helped you efficiently. Happy sourcing with Zendrop!
Krisnalyn was very helpful with explaining and getting my issue resolved.
I had two accounts, I didn't realise this until I was billed for a months subscription. I also has a yearly plus subscription. Kristia manages to sort it all out and refund me for the mistake I had made. fantastic Zendrop. I look forward to using you for the next year
Horrible experience.
I tried out the app for 15 minutes, and had to uninstall and reinstall the app to troubleshoot. Apparently reinstalling the app means the 3 day "risk free trial" gets voided. I was then sent a notice saying I was being upgraded and billed for a $29/month plan that I did not agree to.
I've now spent over an hour with Shopify and Zendrop support chats trying to get the charge cancelled.
We're really sorry for the frustrating and time-consuming experience you've had. You shouldn’t have been charged for something you didn’t agree to, especially during a supposed risk-free trial. We understand how upsetting this is, and we’ll make sure your concern is escalated so it can be resolved as quickly as possible. Someone from our team will reach out to ensure this gets sorted and that you're not left dealing with this on your own.
Harvey, excellent job helping me with my fulfillment issues. Thanks for the quick response and staying present until the issue was resolved. Thanks again.
Thank you for the awesome feedback! We're so glad Harvey could help resolve your fulfillment issues quickly and effectively. We'll be sure to pass along your appreciation to him—he'll be thrilled to hear this!
Zendrop are brilliant! Very helpful when you need instructions or queries and super easy and straight forward to use. I highly recommend them!
Thank you so much for the glowing review! We're thrilled to hear you've had such a great experience with Zendrop. We truly appreciate your recommendation and are always here to support you!
I am new to dropshipping and I am having quite a learning experience but dealing with kind people makes my day. "I had an amazing experience with Shiza from Zendrop! She was incredibly kind, patient, and took the time to answer all my questions in a simple and clear way. Customer service like this makes all the difference, and I truly appreciate her help. Thank you, Shiza!"
Thank you for sharing your experience! We're so happy to hear that Shiza provided kind, patient, and clear support. Learning dropshipping can be a journey, and we’re glad to be part of it with you. We appreciate you!
The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.
We understand your frustration and sincerely apologize for the delays. Your feedback is important to us, and we’ll make sure to share it with our team. We’ll also follow up on the missing item and do our best to resolve this as soon as possible - expect an email from us.
Great app and awesome support as always! I was just helped by Merjerrie and she did a phenomenal job. Keep on going team !!
Thank you for your kind words! We're glad Merjerrie provided phenomenal support. We appreciate your support and will keep delivering our best!