zenloop: NPS‑Feedback Platform

zenloop: NPS‑Feedback Platform

by A9 Design

Collect and analyze NPS-feedback. Act on insights.

4.4 of 5 stars(6 reviews)


Immediately detect unhappy, churning customers


Detect churn motives and alert stakeholders


Win back customers through personalized actions

About zenloop: NPS‑Feedback Platform

Product description

All companies lose customers. In general, more than 15% of transactions are affected - every month. We boost customer loyalty at leading e-commerce companies such as AboutYou, ShopApotheke, Limango, and Internetstores.

zenloop automates three key business processes:

  1. Immediately detect unhappy, churning customers
  2. Detect churn motives and alert stakeholders
  3. Win back customers through personalized actions

By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company, and take customer experience to the next level.

Please note that only the zenloop app download is for free. After a 15-day trial period, a monthly fee will be charged (external).

Platform features

With our software, you can measure customer retention and predict business growth. Our benefits inlcude:

  • Achieve high response rates thanks to individual integration and optimized usability
  • Configure alarm systems and immediately forward critical topics internally
  • X-ray customer comments with smart labels and identify churn drivers
  • Target critical voices based on your customer feedback and respond immediately
  • Benefit from free referrals of your loyal promoters
  • Motivate your employees with visualized real-time feedback

Plugin Features

When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop enables a systematic evaluation of your customer feedback.

With the zenloop extension, you can

  • Create customized surveys within a few minutes
  • Use platform data to schedule NPS surveys via zenloop
  • Trigger on-site NPS surveys on your order-success-page
  • Trigger email NPS surveys after product delivery
  • Keep track with automated feedback analyses and reports


Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:

  • Emarsys
  • Freshdesk
  • Slack
  • Salesforce
  • webhooks
  • Zapier


Start with a 15-day free trial including all features. First create an account and a survey. Then install the extension. A separate zenloop account including a monthly charge is required. Please contact us or visit our website for more details on pricing.

Integrates with

  • zenloop

Media gallery




4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    17% of ratings are 1 stars

Most recent reviews

Coffee Lover Shop

Die zenloop App ist einfach einzurichten und hat mir schon nach wenigen Tagen wichtiges Kundenfeedback übermittelt.


We use the app in order to track our customer satisfaction and to keep track if we can keep up with our quality promises. The app helps us to spot quickly possible weaknesses and to learn how to become better in order to in the end make sure not most but all customers are happy.


Super easy to install. We searched a lot for tools to implement NPS surveys to get standarized feedback from our customers and monitor their satisfaction over time. Thumbs up!