Boost response rates
For every customer journey touch point. Whether it’s on-page after checkout or via email. Customers complete your survey with one click.
Surveys ready within minutes
Don’t spend days setting up an account and surveys. Build customized NPS surveys that match your company style within a few minutes.
Smart labels provide insights
Analyze NPS comments in seconds by using text analytics with smart labels. Qualitative feedback gets segmented into feedback topics.
The zenloop app connects zenloop’s NPS feedback platform with your Shopify shop. The free app lets you:
- Use Shopify data to schedule NPS feedback surveys via zenloop
- Trigger NPS surveys on-site on your order-success-page
- Trigger NPS surveys via zenloop’s email after product delivery
You might face one of the following e-commerce challenges:
- You discover customer issues late – for instance if there is a problem with the checkout
- Valuable customer feedback disappears in your customer service inbox
- Churn and a rise of customer acquisition costs due to growing online competition
zenloop helps leading e-commerce companies like Fitvia, Natural Mojo, HelloBody, Oceans Apart, Outfittery or AboutYou to overcome these challenges. zenloop’s key benefits are:
- Collect actionable feedback at different touchpoints
- Get immediate insights by analyzing comments with text analytics (smart labels)
- Excite and engage your colleagues with real-time feedback live streams
- Reduce churn by setting feedback alerts and fast replies to your critics
- Leverage your promoters for referrals as a free marketing channel
zenloop’s platform automates the entire customer feedback loop. Improve your conversion and repurchase. Boost your overall customer retention.
zenloop is a paid service and offers a 15-day free trial.