Turn your email to a Help Desk
Support tickets from your inbox, easily see customer and order information along side conversation. Prioritize tasks with labels, boards.
Work in teams
Add tickets to boards and organize them with a workflow that suits your team best.
Help Desk on your store
Add a Help Desk widget directly to your store, answer questions without needing support staff support.
About zenquiries ‑ Help Desk & Email
zenquiries makes customer support manageable for store owners.
zenquiries can turn your email inbox into a powerhouse, allowing you to organize and prioritize customer support tickets, allowing you to coordinate with a team and grow with your business.
zenquiries also has an embedded, customizable, contact widget. This allows your customers to contact you in an intuitive way, allowing you to delegate certain requests to individuals in your support team.
- Take support directly from your store page.
- Organize support tickets with a workflow that suits you.
- Import customer information & orders directly from Shopify and follow up on order progress with the customer.
Whenever an order is placed with your store, zenquiries can import this information, allowing you to do post-sales support.
See the app in action
Explore how the app works in an example store.View example store
Email and Help Desk channels
1GB attachment storage
or $40/month billed at $480 once per year
$5 per additional 100 conversations
iOS and Android responder apps, of on the go support
5GB of storage
or $75/month billed at $900 once per year
Custom email domain
Removal of zenquiries logo
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
This app is exactly what I am looking for! it is very easy to use. If you are a Trello fan you will like how this works the same as Trello, the kanban style that gives you a bird's eye view. The support is awesome too!
Thank-you kindly for your review, disgustclothing :-) Please don't hesitate to reach out for any help / feature requests in future, very glad it's working well for your business.
Great App! Neat interface, very easy to use and straight to the point. It helped me keep my customers' inquiries organized and within reach.
We used Zenquiries to centralize our customer service. Zenquiries gives a clear support ticket system for all your customer enquires. Also, we needed some help with additional features which were not included in Zenquiries in the first place. However, the team of Zenquiries was happy to help us with the customizations we needed!