Zenstores: UK Shipping

We have 2 Shopify stores and we use Zenstores for both of them plus our ebay and Amazon stores. It does all we need of it, is very reliable and if we do hit a problem, the support is excellent. They only lose a star because of a couple of irritating features that they seem unwilling to rectify, while wasting developers time on "Insights" which are very basic and are better provided by your accounting package or the sales channels. I recommend Zenstores highly.

Great app. Best one for UK store owners. Saves so much time and has great support too!

This is a really great platform for us as a business and easy to use. Its saved us a huge amount of time manually inputting all the orders and any business growing will undertand they need to streamline the process and Zenstores is the one to use without question.

Only reason why this is 4 stars is that the tracking information sent to the customer isn't working. Zenstores blame Shopfiy and Shopify blame Zenstores but i havent got to the bottom of the issue.

Including an Aftership type model too would be an even better service and more desirable point to point solution.

Dont hesitate i will be making use of link to sign up new aquaintances & customers to Free trial
Thanks

I have looked at alot of dispatch apps and this is the only one i can truely find that integrates fully with Royal Mail Dispatch Manager. Set-up took longer than expected (purely our fault) and i was kept in the loop at every occasion by Ben.

This has save about an hour a day, in printing orders, and in processing the CSV and upload to RMDMO. That is an hour a day at our slowest part of the year. i can easily see this saving 2-3 hours processing, per day, at peak times of the year.

Most importantly i need to mention the support from BEN. i have had email replies within an hour of submitting them and offers of phone support if needed, but on every occassion i have been able to find out how to use something by either his youtube videos or by the support emails, which have been very easy to follow.

i would easily recommend this software to anyone using RMDMO and we are now setting up our amazon outlet and it has been extremely easy to use with Zenstores.

AT LAST!! An integration with Royal Mail that works seamlessly without having to deal with CSV files.. which when you are dealing with 100's of orders is a nightmare!

The team could not have been more helpful setting this up in 10 days - as to get a NETDISPATCH account set up on the RM system takes this long ..

Meanwhile the PPI was live instantly which we subsequently turned off when Net Dispatch went live enabling all our orders to ship with tracking information for our customers - a real win!

The app is new and so the team are open to feedback, which is great.

Current issues and reasons for 4 stars:
1 If you change an address in Shopify you need to manually update it in Zenstores too - along with any other order changes as they do not update after the first import into the app. It would be good to let us know this

2 If you partially refund an order it is not automatically shipped and you have to manually go back and fulfil the order in shopify with the tracking information

3 If you have a return or need to resend an item to a customer it is not obvious how to raise second shipping and not a simple trackable procedure. It also does not import this into Shopify for you

The team have taken all this on board though and are working on upgrades all the time

We would not be without this app

I sell on eBay and Amzaon as well as Shopify, and as sales volumes were increasing it was more and more difficult to keep-up with the dispatch process.

Moving to Royal Mail Dispatch Manager slowed things down ever more as I was having to spend time copying and pasting.

Zenstores amalgamates all orders into one screen, so the dispatch process it literally a few clicks.

I simply couldn't function without this now.

Excellent program helping me save plenty of time, and therefore money. Simply the best customer support I have ever received from an app....Harry and Alex are great. Very quick to respond. Brilliant value for money. Keep up the great work guys!

Very happy with Zenstores, easy to use and the customer service is very efficient and friendly. i would recommend .

Good overall app, support team reacts quick and is working with Yodel, which is our main carrier. Would give 5 stars, but with more orders, the sorting/filtering could definitely be improved. A "Group By" function would be brilliant.