Overall rating Based on 61 reviews
Velo Duo Cycles
We have 2 Shopify stores and we use Zenstores for both of them plus our ebay and Amazon stores. It does all we need of it, is very reliable and if we do hit a problem, the support is excellent. They only lose a star because of a couple of irritating features that they seem unwilling to rectify, while wasting developers time on "Insights" which are very basic and are better provided by your accounting package or the sales channels. I recommend Zenstores highly.
Mood Essential Oils
Zenstores has massively helped our business with the packing / fulfilment processes, saves so much time, easy to use. The downside is when you get into the bigger packages it is quite expensive.
Does what it says on the can, makes it so much quicker and easier to book your shipping and print your labels
well done guys - keep improving the system as tech improves and evolves
I honestly would not go without this app and it saves so much time. I still can't find a way to send International Standard letters to the US and Canada (Zenstores told me to take it up with Royal Mail and Royal Mail told me to take it up with Zenstores so I've had to give up) but thankfully I usually send large letters and Zenstores have been incredibly helpful with every other question I've had. I would definitely recommend Zenstores and could never consider going back to buying all my postage labels through PayPal and the Royal Mail website. It's not perfect but I'm seeing it improve all the time.
I have been using this app for over a year now and overall it works well as an order management tool.
- The UI is very neat and easy to use.
- Support team very responsive.
- Royal Mail integration is direct now which is good (used to go via NetDispatch which was a complete nightmare).
- Synchronisation of orders is okay, it used to be faster.
- There have been many periods of instability and outages in recent months, last few weeks things have improved.
- Have raised many enhancement requests which are acknowledged, but they never get fixed.
Pearl And Earl Shop
AT LAST!! An integration with Royal Mail that works seamlessly without having to deal with CSV files.. which when you are dealing with 100's of orders is a nightmare!
The team could not have been more helpful setting this up in 10 days - as to get a NETDISPATCH account set up on the RM system takes this long ..
Meanwhile the PPI was live instantly which we subsequently turned off when Net Dispatch went live enabling all our orders to ship with tracking information for our customers - a real win!
The app is new and so the team are open to feedback, which is great.
Current issues and reasons for 4 stars:
1 If you change an address in Shopify you need to manually update it in Zenstores too - along with any other order changes as they do not update after the first import into the app. It would be good to let us know this
2 If you partially refund an order it is not automatically shipped and you have to manually go back and fulfil the order in shopify with the tracking information
3 If you have a return or need to resend an item to a customer it is not obvious how to raise second shipping and not a simple trackable procedure. It also does not import this into Shopify for you
The team have taken all this on board though and are working on upgrades all the time
We would not be without this app
This is a really great platform for us as a business and easy to use. Its saved us a huge amount of time manually inputting all the orders and any business growing will undertand they need to streamline the process and Zenstores is the one to use without question.
Only reason why this is 4 stars is that the tracking information sent to the customer isn't working. Zenstores blame Shopfiy and Shopify blame Zenstores but i havent got to the bottom of the issue.
Including an Aftership type model too would be an even better service and more desirable point to point solution.